Brandon Webb Email & Phone Number

South Jordan, Ut, Us

South Jordan, Utah, United States

As a Senior Customer Experience Training Specialist at Wisetack, I was tasked with building the Operational new hire training program from scratch, with minimal onboarding. Within three months, I developed a lean training model that incorporated adult learning theories and a variety of instructional methods, including instructor-led sessions, self-paced eLearning, cooperative learning, and problem-based learning. This program significantly contributed to a 70% increase in CX team size over two… Show more As a Senior Customer Experience Training Specialist at Wisetack, I was tasked with building the Operational new hire training program from scratch, with minimal onboarding. Within three months, I developed a lean training model that incorporated adult learning theories and a variety of instructional methods, including instructor-led sessions, self-paced eLearning, cooperative learning, and problem-based learning. This program significantly contributed to a 70% increase in CX team size over two years.In addition to my training responsibilities, I took on roles as a content manager and project manager. I managed over 1,000 internal resources in platforms like Guru, Confluence, ZenDesk, and Grammarly, ensuring up-to-date and accurate content. I also led two major overhauls of Guru’s resources, improving the quality and accuracy of written content. My project management work lasted three months and involved coordinating business-priority projects, enhancing my communication and organizational skills.I also managed relationships with our learning management systems, including WorkRamp, OnCourse, OpenSesame, and Ethena. By negotiating with WorkRamp, I reduced annual costs by 43%, saving $12,977. Additionally, I worked closely with CSMs from OpenSesame, OnCourse, and Ethena to build or source eLearning sessions, implementing upskilling programs company-wide. Show less

Salt Lake County, Utah, United States

During my time as an Operations Learning Specialist, I learned many foundational skills and knowledge about facilitation/delivery and content creation for an operational purpose. I not only built and maintained content (instructor-led sessions) for their Customer Experience team, I also solely facilitated these sessions from April - November. During this time, we had classes monthly, with 15+ employees each class. Overall, I was able to train 130+ new hires to start their roles in both our… Show more During my time as an Operations Learning Specialist, I learned many foundational skills and knowledge about facilitation/delivery and content creation for an operational purpose. I not only built and maintained content (instructor-led sessions) for their Customer Experience team, I also solely facilitated these sessions from April - November. During this time, we had classes monthly, with 15+ employees each class. Overall, I was able to train 130+ new hires to start their roles in both our internal and external CX functions.I also build and managed content within our LMS software (WorkRamp), and also assisted in managing the relationship with my leadership team. I briefly built and managed content within our internal resources (Guru) until the content manager position was officially opened and occupied starting February 2022.Lastly, I grew my interpersonal and partner relationship skills by working with both the Customer Experience (February 2021 - June 2022) and Cash Operations (June 2022 - October 2022) functions. During this time, I had to take a methodical approach to understanding stakeholder needs through learning initiatives by meeting with these teams regularly, setting up monthly cadence meetings to discuss pros and opportunities with past trainings, and keep a constant line of communication through training classes to ensure they were fully notified of current new hire trends.Overall, this was an incredible start to my learning and development journey. I learned a lot in a small amount of time, and took these skills into my next position at Wisetack where I've done many of these tasks solely without teammembers or experienced associates. Show less

Salt Lake City Metropolitan Area

As a Customer Experience Representative at Brex, I was dedicated to delivering exceptional support and service to their customers. I joined a dynamic team within a cutting-edge financial technology company, and thrived on providing personalized assistance while building meaningful relationships with our clients.I engaged with customers via multiple channels including email, chat, and phone to address inquiries, resolve issues, and provide product guidance. I also acted as a trusted… Show more As a Customer Experience Representative at Brex, I was dedicated to delivering exceptional support and service to their customers. I joined a dynamic team within a cutting-edge financial technology company, and thrived on providing personalized assistance while building meaningful relationships with our clients.I engaged with customers via multiple channels including email, chat, and phone to address inquiries, resolve issues, and provide product guidance. I also acted as a trusted advisor by understanding the unique needs and goals of each customer to deliver tailored solutions and recommendations. At times, I needed to focus on cross-functional collaboration with internal teams to advocate for customer needs and drive continuous improvement in products and processes. During this time, I particularly crafted my skills in proactively identifying opportunities to enhance the overall customer experience and contribute to the development of new initiatives. Show less

Sandy, Utah, United States

Sandy, Utah, United States

Salt Lake City Metropolitan Area

Salt Lake City Metropolitan Area

West Jordan, Utah, United States

Provo, Utah, United States

Provo, Utah, United States