Brandon H. Email & Phone Number

Ellington, CT, US

New York, New York, United States

Foxboro, Massachusetts

• Primary contact for premium clients and guests during Gillette Stadium events, including Patriots home games and concerts. Work with VIP Services staff, managers, and other departments to create an outstanding team.
• Employee of the Year 2018

Connecticut, United States

• Spearhead, develop and support the implementation of 5-hour ENERGY’s new street influencermerchandising program in CT and RI. This includes regular interaction with C-Store clientele andupper management to identify new.
• Reviewing sales and financial goals, hiring external businesses, directing activities,delegating task amongst, taking responsibility of the business growth, stability, andoperations; and meeting all legal.
• Conduct in store B2B audits of Independent Street Influencers to monitor performance of,while also supporting and training those in-field within the designated territory
• Manage logistical operations on supply in territory; established and maintained stockrecords and other documents, such as inventory, material control, freight shipment, andsupply reports
• Increase brand visibility and placement of brand products in C-stores to increase brandsales and support the roll out of new products through the new Retailer Rewards Program
• Monitor influencer agency social media impact along with store sales performance

Greater Boston Area

• Responsible for executing 5-hour ENERGY’s Collegiate marketing strategies through Events,Consumer Collecting, Client Building, Recruitment, and Maximizing Local Communications outputwithin a geographical market area..
• Directed recruiting efforts to staff the various open positions with the most qualified collegeinterns and 1099 independent contractors. Worked closely with colleges/universities andrecruiters throughout the U.S. to.
• Facilitated the hiring and new hire orientation for interns; and worked with uppermanagement in the development of training requirements
• Develop & Optimize Operational logistics. Scale new and existing processes to allow thebusiness to efficiently operate and grow within the event market
• Effectively controlled budgets and optimized expenses in line with territory growth andclientele retention

Canton, Massachusetts

• Ensure that customer complaints are handled promptly, with genuine concern. Work closely with the operations department to ensure the highest standards of service are met for all customers. Respond to customer concerns.
• Led an initiative to improve the work life balance of the Support Center team by developing and implementing a new work from home program.
• Managing our On-The-Go ordering and mobile app contacts while utilizing our internal/field notification process to resolve store issues.
• Developed a department wide process to assist with the deletion of guests DDPerks accounts and credit card information.
• Involved in the call center transition and loyalty integration of our E-commerce vendor.