As the Salesforce Product Owner, my core responsibilities include ownership of the Salesforce roadmap and establishing acceptance criteria for feature requests. Consulting on goals and strategy for business group(s) on each Salesforce project. Management of the business backlog and setting priorities for the business in each release. Driving stakeholder workshops, prioritization and change request completeness. Ensuring that change requests do not go into delivery stream until thoroughly vetted by the stakeholders. Responsible for business sign-off for any stated requirements. Defining business unit communication strategy and own end user communication plan. Advocating for the business leads and end users. Ensuring that key user feedback is integrated into their product planning. Primary functions include reporting progress to Steering and Executive Committee(s). Interfacing with Executive Sponsor(s) and key Stakeholders and delivering on translating key business goals and strategies into actionable functionality and metrics.

As a manager and lead program manager within the Client Experience organization I'm responsible for creating repeatable processes, operationalization and scaling current functions. I monitor and provide ongoing communication across the Client Insight team and cross organizationally. I assist with candidate placement (interviews, hiring), onboarding and performance assessment. Identify risks areas and recommend alternate strategies to leadership that address concerns. Provide counsel, coaching, and facilitation of the effectiveness of a team growing their capabilities for organizing, managing, and making decisions. Manage project resources, interdependencies, documentation of milestones and scope. Support and consult with team program managers and stakeholders to identify program-related gaps impacting current and future client engagement strategies and drive program enhancements. I oversee the relationship with our Qualtrics (enterprise feedback system) partners by managing issues, enhancements and new functionality.

As Manager and Lead Client Experience Partner I was responsible for management of a large client experience team to ensure effective operations between the business and our clients. I worked closely with key client executives to drive higher satisfaction. I prioritized business objectives, built cross functional relationships and executed on cross-organizational programs with our clients.

As an Ambulatory Consultant I worked closely with physicians and clinicians to design and build Ambulatory solutions based on deep knowledge of clinical workflows. Lead design, build, and conversions of multiple Ambulatory clients including Oncology, Cardiology and Surgery. I took Ambulatory solutions live in over 5 multi-disciplinary healthcare organizations. I led events, including maintenance training, integration testing, project kick-off, design review, system review, system validation and post conversion assessments. During projects and several weeks following conversion, I tracked and resolved client service requests. As the Ambulatory knowledge lead, I worked across the company to keep my team up to date on upgrades, methodology changes and IP releases. I also managed the HIMSS Ambulatory industry achievement award program and assisted with 20+ health care organizations successful stage 6 achievement and 3+ stage 7 achievements.