Brandy Coleman Email & Phone Number

In my time at Microsoft + Nuance Communications, I have onboarded over 100 clinicians across multiple specialties. I previously attended Go Live feedback calls with clinicians to establish preferences, making sure that the clinician is satisfied with their documentation. I have performed audits of Quality Documentation Specialists in a professional manner via utilization of the DAX Audit app. I acquired knowledge of multiple EHRs, including Epic, Athena, Allscripts, NextGen, and Cerner, and the… Show more In my time at Microsoft + Nuance Communications, I have onboarded over 100 clinicians across multiple specialties. I previously attended Go Live feedback calls with clinicians to establish preferences, making sure that the clinician is satisfied with their documentation. I have performed audits of Quality Documentation Specialists in a professional manner via utilization of the DAX Audit app. I acquired knowledge of multiple EHRs, including Epic, Athena, Allscripts, NextGen, and Cerner, and the ability to teach others how to use those platforms as well. I used the AI draft to enhance medical documentation to provide more professional language. I have also expanded my education by learning more medical terminology for documentation purposes. Show less

As a team lead, I managed a team of 3 medical scribes with full training and assigned team members to clinicians based on scheduling and experience. I obtained clinician schedules from the EHR and received and responded to clinician suggestions for improvement of their preferences and documentation.

Starting as a new QDS, I learned the importance of medical terminology and new technologies to create summaries of patient encounters accurately and professionally within turnaround time. As a quick learner, I learned how to use EHRs with minimal training. I was able to complete multiple medical documents daily, helping to reduce clinician burn out.

In my role, I led a team of 4 employees, ensuring exceptional customer service and fostering strong customer relationships. Additionally, I provided comprehensive training on software and hardware operations, enabling staff to efficiently open and close the business. As part of my responsibilities, I directly supervised the printing department, achieving significant growth in print business while maintaining high levels of customer satisfaction. I successfully managed print projects and… Show more In my role, I led a team of 4 employees, ensuring exceptional customer service and fostering strong customer relationships. Additionally, I provided comprehensive training on software and hardware operations, enabling staff to efficiently open and close the business. As part of my responsibilities, I directly supervised the printing department, achieving significant growth in print business while maintaining high levels of customer satisfaction. I successfully managed print projects and provided shipping quotes in response to phone and email inquiries. Additionally, I effectively communicated processes with each customer, fostering a trusted relationship from start to finish. Show less