• Responsible for the management of an annual and growing budget of approximately $100,000.• Manages and supervises the training of five employee business expense credit cards with and annual travel and expense budget of $7000. • Responsible for the recruiting and hiring of all new non-profit employees.

As principal assistant to the doctor, keep apprised of all supervisory policies and disseminate information to employees regarding such policies. Supervise processing, training, and screening of medical patients. Report information regarding efficient office operation. Counsel subordinate personnel as required improving their general effectiveness and efficiency. Advise the doctor on all legal matters. Supervised all clerical tasks, administrative matters, and training functions. Fulfill industry obligations such as schedules, inspections, and investigations. • Developed and implemented a new medical practice as an officer manager; managed office operations, work flow, office staff – including recruitment, performance management and training/development of family medical practices. • Received a five star rating in compliance with the medical insurance group; transformed all paper medical records to an electronic system for over 3000 patients. • Financial management, which includes billing, coding, and collections. Reconcile account information. Pay medical office bills. Manage the office budget and generate staff payroll on a bi weekly basis.

Performed all duties as a medical assistant, including vitals, maintaining patient treatment records, coding, and consulting with physicians. Skilled in adult and pediatric immunizations. Ordered and distributed back office supplies to guarantee adequate supplies for operations. Skilled in heavy volumes of telephone calls, electrocardiogram’s, ear lavage and nebulizer treatments. Coordinated appointment schedules and resolved scheduling conflicts for three doctors. • Senior Medical Assistant for back office operations where I supervised 4 employees, 10 Medical Assistant students, and over 60 patients a day.• Implement medical practice's quality assurance and control program. Ensured compliance with HIPAA, CLIA and OSHA regulations; improved overall patient care and satisfaction.

Performed pre and post-surgical patient care. Assisted the physician with colonoscopy’s and EGD’s. Carefully scoped instrument trays and setup surgical equipment to meet OR Nurse specifications. Completed EKG’s and vitals, maintained medical records for thoroughness and accuracy in completion of reports and patient documentation. Ensured sterile conditions by autoclaving and sterilizing all trays and equipment. Conducted referrals, record filing, appointment scheduling, injections, and coding. Demonstrated a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.• Established a trusted relationship for Physicians and office operations. Follow-up on clinic patient care issues. Coordination of GI procedures, including those requiring conscious sedation. Foster patient trust and confidence through integrity, knowledge, and teaching.

• Provide a safe and nurturing environment for children ages 6 weeks to 12 years.• Created parent and employee handbooks as well as implement policies that kept business running smoothly.• Follow all of the policies and guidelines for licensing requirements and received outstanding inspections and evaluations.• Handling business accounting: budgeting home and business expenses, keeping private files, preparing taxes and bookkeeping.

Provide direct services nationwide using specific intake tools and scripts to assess the dental needs of callers. Multi tasking and problem solving to quickly determine the best way to respond to client requests. Maintained the ability to multi task within each call and remain focused on client calls while working in a highly trafficked and open office environment.• Rated customer representative of the month with a 96% satisfaction rating for over three months.• Ability to communicate and actively participate in customer service team meetings.