Brandy Decker Email & Phone Number

Delivery focused primary contact of contracted services for business document output devices within assigned Managed Services accounts. Developed and administered processes to assist Leadership within assigned account base. Performed a lead role in the elicitation and implementation of business requirements and improvements that includes analysis.

Developed and administered processes to assist Leadership in assigned Managed Services accounts. Performed a lead role in the elicitation and implementation of business requirements and improvements that includes analysis, operational implementation of business process documentation and development. Supported actions to enhance assigned portfolio for.

Greater Grand Rapids, Michigan Area

Provided business accountability and process improvement through analytical metrics and reporting with a focus on increasing the effectiveness and efficiency of processes and reducing the cost of doing business. Owned P&L management for a team of 12 National Operations Managers that oversee 38 Global/National customers consisting of 128 project locations.

• Various levels of experience and responsibilities within Enterprise Account Operations with all serving as the primary operational point of contact within the US for assigned Global/National customer accounts. Achieved.
• National Operations Manager: Successfully managed 14 serviced locations throughout the US with 5 direct reports and 44 on-site employees ensuring scalable and… Show more Various levels of experience and.
• National Operations Manager: Successfully managed 14 serviced locations throughout the US with 5 direct reports and 44 on-site employees ensuring scalable and consistent high levels of service across the enterprise..
• National Operations Specialist: Served as operational single point of contact to global/national customers providing consistent service delivery by establishing best practices for operational excellence including.
• Global/National Operations Coordinator: Identified and facilitated account issues through resolution to ensure high level of customer satisfaction serving as the single point of contact for service escalations and.

Greater Grand Rapids, Michigan Area

• Various levels of experience/responsibilities within Customer Administration/Order Management:
• Order Support Analyst: Provided support to the sales organization in generating quality orders with precise data to optimize revenue and profitability by ensuring accurate configurations; cost, pricing, lease rates.
• Specialist II –… Show more Various levels of experience/responsibilities within Customer Administration/Order Management:
• Specialist II – Order Coordination: Responsible for managing the lease, buyout and 3rd party buyout open accounts receivable by validating leases and processing necessary adjustments. Managed Leasing Finance Company.
• Sr. Associate - Order Coordination: Performed audits on paperwork received from sales force to ensure accurate and timely order entry and equipment invoicing for purchased and leased equipment. Including maintenance.
• Billing Specialist: Responsible for maintenance contract audits, set-up, meter collection and contract billings. Monitored reports for missing meters, contract set-ups, equipment returns and interim program type as.

Bachelor Of Science, Accounting

Obtained Bachelor of Science Degree in Accounting while participating in collegiate softball.

Associates Degree, Liberal Arts And Sciences/Liberal Studies

Otained Associates Degree in Liberal Arts while participating in collegiate softball.

High School Diploma, High School/Secondary Diplomas And Certificates