• Develop, present, and lead project planning efforts including project definition, project justification/NPV, proposals, success criteria, risks/issues, requirements definition, technical design, testing procedures and documentation, system documentation, user training, and production delivery while coordinating and communicating with business and technical resources.• Manage the implementation of system enhancements and new systems through the project life cycle insuring appropriate documentation and processes to ensure compliance.• Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints.• Extensive knowledge of interfaces, integrations and process flows.• Maintain demand management list and work queues for managing the IT workload and communicating priorities and resource allocation to the business.• Host and facilitate regular meetings with business and technical resources for status updates, requirements definition, technical design, architectural reviews, demand management, and audit review.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Maintain appropriate status reports, meeting minutes, and follow-up with business partners and technical resources.• Create and execute project work plans and revises as appropriate to meet changing needs• Manages day-to-day operational aspects of a project and scope.• Reviews deliverables prepared by team before delivery to the business or production support.• Effectively applies appropriate project and development methodology and enforces project and development standards.• Minimizes and manages exposure and risk on projects.• Ensures project documents are complete, current, and stored appropriately.• Maintain project actual and forecast budgets utilizing the various IT systems used for requests for expenditures, purchase requisitions, purchase orders, and invoices.

• Maintain the company’s IT network, servers and security systems• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates & patches• Maintain daily tape backups and off-site tape storage• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts & equipment • Troubleshoot problems reported by users• Conduct technology training for new users • Provide support to the Technology team• Perform routine server monitoring and performance benchmarking• Monitor and remove virus, spyware, and other non-authorized software• Complete special projects as requested

• Provide hardware and software technical assistance to all employees• Assist in employee hardware & software training• Maintain user accounts in Microsoft NET Network, Unix, and Microsoft Exchange Server• Assist in the installation of software and hardware• Assist in quarterly computer inventory • Perform daily tape backups of all servers• Assist in the process of purchasing computer software, hardware, and software licenses• Create and maintain inventory databases