Brandy Gibson Email and Phone Number

● Optimizing business processes and customer relationship management using salesforce.com.● Identifying and documenting process improvements, formulating project requirements and documenting work processes● Effectively managing day to day issues on salesforce thereby improving the efficiency of team and project considerably.● Collaborating with project team and stakeholders to deliver flawless functionality, improved quality ensuring high user adoption● Identifying test data, creating test cases and preparing detailed test procedures for new functionality implementations in salesforce.com● Training users to generate reports using salesforce and Microsoft excel● Playing an active role in all phases of the Software Development Life Cycle (SDLC) throughout the projectPerformed Process mapping and RACI Matrixing for various enhancements in salesforce.com.● Played effective role in bridging the gap between customers and business by creating business requirement documents through Joint Application Development (JAD) sessions.● Involved in development and establishment of best practices, consistent operating metrics and governance structure to ensure consistent delivery across enterprise.

• Delivered status reports to stakeholders for budgeting and planning purposes.• Monitored cost, timescales and resources used to achieve company budget.• UAT Testing/Validation and Test Script development.• Reporting and Analytics.• Responsible for significant contributions to the design and development of project deliverables.• Creates collaborative relationships with business partners to identify appropriate audit scripts that match business processes.• Maintain a high volume of formal policy and procedure related projects for internal, external, offshore, and vendor associates.• Experience collaborating with IT, external consultants, end users, and management.• Progressive responsibility managing multiple small to large complex projects in a cross-functional environment demonstrating project management skills.

• Experience working on concurrent projects, using Project Management methodologies, while minimally supervised.• Knowledge of risk, issue, change and defect management using appropriate tools.• Responsible for overseeing/coordinating process modeling of current and future state processes.• Drafted action plans and led meetings with department executives to review project status and proposed changes.• Audited 5 work plans per month and offered recommendations for improvements.• Defined project deliverables and monitored status of tasks.• Executed proof of concept implementations to validate product feasibility.• Developed slideshows and other forms of media to present project progress to the executive team.

• Managed team of 12-15 of professionals.• Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.• Rolled out training to senior management on policy and procedure updates.• Has an in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the enterprise.• Identified performance and productivity gaps and determine solutions.• Directed strategic initiatives to achieve new loss mitigation policies.