Brandy Graybill Email & Phone Number

United States

United States

United States

Responsible for providing training, best practice recommendations, configuration assistance as well as support for a portfolio of customers, beginning with newly signed customers. Establish a trusted relationship with your customers, providing them training and solution assistance as they request it to ensure customer’s overall satisfaction with Concur products and services throughout the life of the client. Work closely as a functional and technical subject matter expert to communicate with customers regarding a variety of topics, ranging from product capabilities to support tickets. You will manage and maintain customer configurations; adding, editing or removing configurable options as requested by the customer.Responsible for ensuring customer satisfaction through clear communication and accountability for the overall customer communications experience. Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related to Travel, Expense and Invoice delivered in the cloud is essential.

Change managemnet for the Concur system, training on the new system. Event Planning for GSND at Cat, worldwide events include, Brazil, Germany, China, Japan, India, Europe.