Brandy Griffith Email & Phone Number

Virginia, United States

San Antonio, Texas, United States

San Antonio, Texas, United States

Responsible for developing rapport with an existing/new social media advertiser’s, maintain a clear understanding of effective digital advertising practices, and provide resolution to all advertising inquiries. Addressed and resolved inbound customer inquiries while exhibiting troubleshooting skills to ensure the inquiry receives a resolution. Escalate cases to cross-functional partners to resolve inquiries. Have a strong knowledge base for social media and how each platform assists their business partners and advertisers. Responsible for delivering timely, accurate, and professional customer service to customers by e-mail, chat support, and/or phone, all while investigating complex problems in hopes of reaching a solution. Took multiple chats at a time while working email cases.

San Antonio, Texas Area

Responsible for answering phones, relaying messages. Make hotel/car reservations for Pilots and passengers. Update the flight board with incoming/outgoing flights. Order supplies for the building. Maintain cleanliness of lobby/bathrooms. Update/process payroll every Monday. Create and maintain filing systems. Keep up with schedule and vacation time for all employees. Displaying professional customer service to all visitors.

San Antonio, Texas Area

Responsible for identifying customers needs, resolving questions or concerns, and providing first hand product information via live chat. Ensure customers are engaged and are confident in their solutions. Engage in positive customer interactions and leave customers with lasting impressions of their experience. Actively listen to the customer, taking their request for product or services. Develop/present customer service solutions and/or suggest additional items, cross sell, up sell. Learn and retain a thorough working knowledge of all existing and new products and services

San Antonio, Texas Area

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation.Participates in development of client training programs by identifying learning issues; recommending instructional language.Accommodates client disabilities by recommending devices and techniques.Avoids legal challenges by monitoring compliance with service agreements.Improves system performance by identifying problems; recommending changes.Updates job knowledge by participating in educational opportunities; maintaining personal networks.Accomplishes information systems and organization mission by completing related results as needed.

Randolph Afb

Handled the security, customer service and some management concerns of Randolph AFB enlisted/officers club. Oversaw the maintenance and overall safety procedures of the club’s. Ensuredemployees are offering exceptional customer service. Made sure customers are happy with the serviceand products. Delegated duties. Assisted store managers. Helped to implement store policies. Handledcash and end of day checking. Managed club cleanliness and organization. Dealt with customercomplaints and issues.

San Antonio, Texas Area

Practice the use of Occupational Safety and Health Standards, Fundamentals of Food Preparation andServing Line Techniques, Sanitation and Personal Hygiene, Food Service Automation and Operationsand Storeroom Management FIFO (first in first out). Garnishing knowledge, and catering knowledge.Experience working in a large food service operation, providing cafeteria style, multi-entrée, andcomplete meal service.

Conducts weekly property inspections and tracks deed violations. Notifies property owners of violationsin writing and advises them of the work required to be in compliance with association rules. Maintainscomplete and accurate records of all inspections by updating spreadsheets as appropriate. Coordinatesimprovements approval through the ACR Committee Chairperson. Process request for communitycenter/swimming pool and manages facility usage calendar. General receptionist duties includeanswering phones and greeting homeowners. Assists homeowners with fax and print requests. CollectsAssessments and processes receipts as appropriate. Assists with maintenance of community readerboards. Processes requests for resale certificate/transfer fees in the absence of the AdministrativeAssistant. Excellent communication skills, computer skills, people skills, and the ability to organize and follow through with detail is a must have for this occupation.

Operate with proficient adherence to established trouble shooting guidelines to ensure one-call resolution and increase customer satisfaction; Assist customers by informing them of effective maintenance techniques and self-help alternatives for in-home repair of their equipment; Generate high quality referrals to accentuate weekly and monthly target levels; Efficient use Total View eQueue and various other software applications to create service work orders and clearly document customer interactions; system as appropriate; Execute responsibilities in full compliance with State and National (government) Medicare policies, laws, and regulations. Strong verbal and written communication, Ability to multi-task and maximize daily productivity, Strong interpersonal skills, skilled use of spreadsheets, databases, word processor, and financial software to enter, edit, and retrieve data.

Food Service Specialist 2008-2011 Shift Leader, supervise three subordinate chefs and managed the planning, preparation and adjustment of menus, Resolved customer complaints, practiced and supervised the use of Occupational Safety and Health Standards, Fundamentals of Food Preparation and Serving Line Techniques, Sanitation and Personal Hygiene, Food Service Automation and Operations and Storeroom Management FIFO (first in first out)FITNESS SPECIALIST – Offutt AFB NE 2008-2011Managed daily ops for 220K square foot Offutt Field House, the largest sports and fitness facility in the ACC. Accounted for and issued $4K daily sign-out sports equipment. Performed maintenance and ensured equipment serviceability. Planned and executed a diverse range of sports and fitness programs to meet the needs of over 15K base personnel. Supervised and mentored 16 military and civilian employees, ensuring outstanding customer service to 800K annually. Proficient knowledge of Fitness and Sports Programming, Recreations and Contingency Operations, Training and Professional Development, Strategic Capital Improvement Planning

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Associate Of Arts - Aa, Business Administration