Brandy Jackson Email & Phone Number

United States

North Carolina, United States

As a Wholesale Client Advocate I work with Clients, Sales and Operations to manage pipeline movement with a shared goal to expedite the loan at every milestone and mediate any challenges at the loan level. I address and resolve issues for our clients to improve processes and provide a competitive advantage through customer relationships and operational excellence. I am a liaison support for Clients, Sales and internal operations groups to identify loan level or process related issues. I work diligently to address and resolve issues for our clients to improve processes and provide a competitive advantage through customer relationships and operational excellence.I serve as a peer mentor and assist Account Executives with client on-boarding and ongoing training on Octane Broker Portal, products and process outline.

As a Relationship Manager I am responsible for building and maintaining strong bonds with current clients and identifying new client opportunities to enhance and increase financial profitability. I am dedicated to exceeding my client's expectations while remaining focused on company objectives to meet current and forecasted financial projections. I am a dedicated, confident and articulate leader and team player who consistently exceeds quarterly expectations.

Ann Arbor

Manage, develop and produce new or enhanced mortgage products to ensure the continued success of the company.I work directly with agency, state and regulatory entities to ensure the legal compliance and successful production and work flow of our company. I have successfully transferred my previous mortgage industry knowledge into my current work day to ensure that the success of our start up is top tier.

Ann Arbor, Mi

Managed multiple health plans and customers on separate platforms. Champion for problem solving and overall customer delight. I led the phase out of specific customers that Johnson &Johnson has severed business with. I advised management on plans and act as a liaison between management and peers within my group for specific projects.Key Achievements:*Drove consistent standardization and deployment of processes and assurance plans which resulted in a reduction of customer complaints by 17%.*Worked collaboratively with site leadership and staff to ensure an optimal level of quality, lean efficiency and performance was achieved.*Led cost saving opportunities through process mapping which resulted in identification of duplicate process steps.*Established a change request process that streamlined change management and resulted in 20% gain in efficiency.*Retained key account representing $500,000 in business, by resolving service issues.

Greater Detroit Area

As a Client Manager/Resolution Specialist, I reported directly to the CEO. I led the negotiations and complaints with 3rd party entities.(BBB, State of MI.) I trained Client Advocates on problem resolution strategies and customer management.Key Achievements:*Managed training of Resolution specialist on Problem Management and Root cause analysis, which resulted in a decrease in the amount of time to close issues by 15%.*Set the strategic direction for the department and enhanced the culture to improve overall morale.

Associate Of Science - As, Psychology

Bachelor Of Science - Bs, Psychology