IT Business Systems Analyst for Suppy Chain and Salesforce

IT Business Analyst for HR Sytems

As an analyst II identified trends and problems, evaluated practices, identified ways of improvement including new processes and activities and builds functional requirements for implementation, integration or conversions. In this position we would recommend, implement, integrate and manage changes, as well as communicate the changes to relevant stakeholders to promote optimum efficiency through the use of HR systems. As an analyst I may also participate in or lead HR related projects in support of broad strategic goals and organizational strategies.Seek guidance and direction only when unable to resolve issues through initiative, knowledge and understanding of application functionality and underlying technology, or through collaboration with peers inside and outside of the HRIS organization.Process issues received from HR business areas and IT; research, analyze and resolve issues within scope of job. Formulate and define scope and objectives for HR systems through research and fact-finding combined with an understanding of HR business systems and industry requirements. Develop or modify moderately complex enterprise resource planning (ERP) or human capital management (HCM) systems.Take leadership in managing and executing test plans; plan, prepare and execute various testing activities to ensure appropriate testing is conducted for the work effort.

• Tested Point of Sale code for ACE and SA systems created by IBM/Toshiba. Roll outs included liquor stores, pharmacies, grocery stores and fuel pilots. • Design and develop moderate to complex test documentations to include scenarios, test cases and/or test scripts, as assigned in Quality Center. • Conducts tests as assigned and reports results including passed/failed status, total test execution time and all defects detected. • Enter new defects into the defect tracking system and execute defect-specific tests in Quality Center.• Implement integration and regression tests.• Participate in one or more team process improvement initiatives. • Utilize limited experience and judgment to plan and accomplish objectives. • Document team operating procedures. • Perform other job-related duties as assigned

• Handled complex customer queries and complaints.• Managed four team member selected to assist with Taleo calls and issues.• Created training documents for selected areas within the company.• Answer telephone calls and perform special tasks such as call routing and transfers, recording messages, returning calls and handling holds, interruptions and unintentional disconnects. • Extensive Taleo testing and Help Desk transactions. Managed and assisted team members with finding issues in hiring process of Taleo. • Managed time and attendance for the four team members.• Worked closely with HRIS dept to maintain all errors and concerns with the Taleo system.

Benefit Specialist provides customer service support to Winn-Dixie team members by providing information in response to general inquiries concerning benefits, payroll and general human resources.

Record Maintenance is responsible for providing operational support through the case management of human resources transactions. records and distributes mail within the HRCS team, maintains detailed electronic records for accurate case management and assignment to appropriate departments and responds to inquiries regarding. Handles the Iron Mountain terminated file process starting with the Winn-Dixie company.