• Gathering requirements from key stakeholders, documenting and translating user requirements before kickoff.• Implemented data modeling and verification best practices to optimize performance and ensure data integrity utilizing DAX and M Query Language to manipulate data and create complex calculations for business insights.• Redesigned and upgraded existing policies, documents, and practices, including building new processes, and automating reconciliations through connecting to SharePoint for Power BI projects.• Developed and maintained compliance dashboards for document management traceability using Power BI dashboard tools and Power Automate, providing stakeholders with actionable insights.• Administered Power BI access settings, monitored capacity, and ensured security and data governance to users on specific dashboards using DAX knowledge, RLS, dataflow, and gateway. • Leveraged Power Apps automation tools to identify opportunities for ongoing program enhancement, proactively identifying areas for improvement and implementing solutions.

• Engaged with business, operations, support, and IT teams to establish business requirements, analyze the data, and map the data to an archive model using Ab Initio. Build EUCs deep dive analysis with workflow processes.• Performed data analysis and verification, mapping the data to an archive model using Ab Initio. Accomplished Impact Assessment of any changes as defined in the Data Investigation projects with software applications – MHUB and EUC capturing the relationships among Feed IDs, submission IDs, the decomposition of the business units into subunits, and legal entities. • Proficient in SQL for data extraction, transformation, and loading (ETL) processes.• Strong expertise in data modeling, DAX calculations (Aggregate, Date, String, etc.), and Power Query transformations. Utilized SharePoint for stored application enhancement procedures for accuracy and testing for performance results and defects.• Designed and developed Power BI reports and dashboards to visualize key business metrics and KPIs for End-to-end system processes. Analyze data using tools such as Tableau to create and automate reports.

• Produced the Small Cell Tracker accurately and maintained using Designer, Systems, and Customer inputs.• Ensured customer priority was synchronized across all areas, including design, construction, and customer.• Worked with project process owners on compiling, correcting, and verifying various BPM (Business Process Management) processes for approvals and documenting them in SharePoint.• Gathered information/updates from Customers and updated the Small Cell Tracker to reflect project status. • Run/created and sent weekly reports to Oncor representatives. Send weekly reports and dashboards. I reviewed the WR status information in WMIS daily and updated the Tracker.

Consults on a variety of complex functions within the Digital environment. Provides development and execution consultation for digital business plans, programs and initiatives.• Supports a large project for current and future processes of Covid19 WFH (work from home) deployment, management and return of bankers as well as equipment.• BAU (Business As Usual) processes/polices to drive content strategy/creation for data online sources as required.• Worked with project process owners on compiling, correcting and verifying various BPM processes for approvals and documenting them in SharePoint.• Facilitates meetings in a virtual environment with the use of Skype for Business and conference lines.• Query data and create datasets to merge information from diverse data sources utilizing PeopleSoft for reports and presentations.• Responsible for documenting requirements for WFH effort artifacts to be tracked and stored.• Worked with Risk and Control to anticipate and mitigate potential impacts and risks associated with the project including data protection, storage and transmission.

Collaborates with LOB remediation leads, business control officers, and various functional stakeholders such as legal, compliance, business and other leaders across the organization.• Oversaw the global administration of the IRS/SRS. Coordinated with Business Technology (BT) on the overall use and maintenance of the IRS/SRS reporting systems. • Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs and/ or other materials as necessary.• Collaborated with end users to understand the workflows and waterfalls for corrective adjustments or enhancements to orchestrate an effective resolution.• Provide Epic content expert support for applications with integration/interfaced systems.• Maintained safety incident reporting case records and key OSHA and HIPPA documentation for internal and external users.

Primarily focused on integrating with the Consumer Product Services headquarters. Assisted with engaging the technical team (in different locations), understanding goals that would lead to development of more productive systems in Operations Management and IT servicing layers.• Strong experience with facilitating meetings with stakeholders, developers, and PMO staff.• Contributed to the development of strategies addressing legacy rules and future path of development.• Conducted on-site discovery sessions by shadowing, facilitating interviews, and ad hoc meetings.• Created map processes for current state and future state initiatives.• Developed a dual note template (ETX) to combine Physician Discharge Summary with Institutional Transfer data elements to address transfer policy requirements.• Develop product content interface (build all necessary codes/databases/rules/functions).

• Software development (50%) Created and maintained template (ETX) to combine Physician Discharge Summary with Institutional Transfer data elements to address transfer policy requirements.• Quality assurance, (30%) Used test scripts and batch jobs to verify accuracy of system implementations, built production packages for QA team and debugged legacy code.• Application support (20%) Provided phone / e-mail application support, with maintaining an accurate, up-to-date, and well documented ticket queue.

• Facilitated the problem resolution process• Liaison between business management and Epic team.• Assisted with users to assess and monitor data, implement system updates, and analyze the system for performance issues. • Collaborated with business owners on projects and enhancements and assist on workflow analysis to ensure the best outcomes.• Managed the software knowledge to build, test, support and train. • Utilized MediTech software for accurate improvements and efficient communication.• Assessed and improved departmental performance.• Maintained 100% of patient data for high volume children’s hospital.• Streamlined billing capabilities and knowledge transfer of medical records.• Worked Hospital Tickets within Service Agreement Timeline and guidelines.