Brandy Krantz Email & Phone Number

York, Pa, Us

Take proactive ownership of assigned set of accounts by developing professional, cooperative relationships, and ultimately be responsible that client needs are being met and exceededImplement new clients by tailoring system to meet needs of their organizationBuild and maintain client site using back office toolsetBe accountable for client adoption, maintaining revenue for assigned client baseDevelop industry expertise within assigned client basePromote and expand utilization of TargetSolutions services within assigned client baseWork with Account Managers to align & create appropriate solutions to meet the specific needs of each clientConduct product trainings for new and existing clientsMaintain and track all client communications through SalesforceProactively conduct strategic account reviews with all assigned customers to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectivesAddress client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate

Take complete proactive ownership of assigned set of accounts by developing professional, cooperative relationships, and ultimately be responsible that client needs are being met and exceeded.Accountable for client adoption maintaining revenue for assigned client base, confirming repeat business, and identifying potential areas for new revenue generation among assigned clients.Promote and expand utilization of RedVector services within assigned client base via scheduled calls and possible in-person meetings.Develop strong knowledge of RedVector products and services and be able to align and create appropriate solutions to meet the specific needs of each client.Conduct product demos and trainings for new and existing clients.Develop industry expertise within assigned client base.Proactively find new ways to improve RedVector service offering as well as the company’s process for supporting clients.Maintain and track all client communications through Salesforce.Build and maintain client site using back office toolset.Implement new clients by tailoring system to meet needs of their organization.Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.Proactively conduct strategic account reviews with all assigned customers on an annual basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.

Day to day customer support Data entry in CentreLearn’s learning management system (eg: Assembly of quiz questions, uploading of digital content and lecture notes, and data entry of new curricula).Content quality assurance supportOnboard New clients Build custom curriculum for organizationsBatch uploadsNew course postings and pulling of old courses.Bugs and feature submission and testing.On-call technical supportAssist in creation of technical knowledge base articles.Administrator SupportCustomer Training (Including online webinars)Customer Relations Including Outreach and Support

CentreLearn is the online learning solution for Fire and Emergency Services to create and manage a virtual training department for your entire organization. CentreLearn offers a full-featured learning management system,...I provide administrative support to CentreLearn and the CentreLearn Sales and Marketing team. • Administrative support for CentreLearn and the CentreLearn Sales and Marketing team.• Miscellaneous office functions such as filing, faxing, copying, ordering of office supplies.• Office reception.• Coordinate conference calls/meetings, take meeting minutes.• Process shipping and mailing.• Coordinate trade show logistics and equipment.• Provide administrative assistance with our Customer Relations Management (CRM) SalesForce software.• Assist with sales reports.• Attend trade shows as needed to assist account managers.• Research and input data for sales team (e.g. EMS and Fire Department contacts)• Assist Account Managers with travel planning• Other duties as assigned.