Brandy Lorenz Email and Phone Number
I have 25 plus years in the customer service industry. I have 20 plus years of management experience that includes coaching and development, training, recruiting, quality management, relationship building, and building strong teams. I love developing my direct reports and helping them achieve their career goals. I am looking for a company that I can build a career with and grow in the organization. I am a hard worker who gives 100%, is dedicated, and will be an asset to your company.
Wex Health
View- Website:
- evolution1.com
- Employees:
- 7
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Customer Service Management 2Wex Health Sep 2023 - PresentOhio, United StatesManage team of 25-30 employees providing guidance, coaching, and mentoring.Coach and develop staff in regard to their metrics, quality, and career development. Assist with their development and growth in their role along with potential career planning.Complete monthly 1:1's and yearly reviews on each employee.Hire and onboard new associates.Developed department training processes and schedule that is currently used to onboard and train all new associates. Plan for all upcoming new hire classes through completion of training and refresher trainings. Also currently, lead team of trainers for the department.Manager in charge of our Engagement and Employee Appreciation. Complete monthly newsletter for department. Maintained resource documents and keep knowledge website and document up to date.Assist in many projects to migrate to our new company processes and procedures.
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Manager, Participant ServicesAscensus Apr 2019 - Sep 2023Ohio, United StatesManage team of 25-30 employees providing guidance, coaching, and mentoring.Coach and develop staff in regard to their metrics, quality, and career development. Assist with their development and growth in their role along with potential career planning.Complete monthly 1:1's and yearly reviews on each employee.Created a quality performance program for both phone calls and claims to maintain quality assurance.Interview potential candidates for open positions. Hire and onboard new associates.Developed department training processes and schedule that is currently used to onboard and train all new associates. Plan for all upcoming new hire classes through completion of training and refresher trainings. Also currently, lead team of trainers for the department.Manager in charge of our Engagement and Employee Appreciation. Complete monthly newsletter for department -
Call Center SupervisorKroger Dec 2009 - Jan 2019
Brandy Lorenz Education Details
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College Of Mount Saint Joseph3.5
Frequently Asked Questions about Brandy Lorenz
What company does Brandy Lorenz work for?
Brandy Lorenz works for Wex Health
What is Brandy Lorenz's role at the current company?
Brandy Lorenz's current role is Manager, Health Participant Services..
What schools did Brandy Lorenz attend?
Brandy Lorenz attended College Of Mount Saint Joseph.
Who are Brandy Lorenz's colleagues?
Brandy Lorenz's colleagues are Yvette Rubio, Teresa Horsley, Williams Janice, Shaun Ritchie, Gloria Medhurst, Jessica Duffy, Phillip Novicki.
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