Brandy Lorenz Email & Phone Number

Ohio, United States

Manage team of 25-30 employees providing guidance, coaching, and mentoring.Coach and develop staff in regard to their metrics, quality, and career development. Assist with their development and growth in their role along with potential career planning.Complete monthly 1:1's and yearly reviews on each employee.Hire and onboard new associates.Developed department training processes and schedule that is currently used to onboard and train all new associates. Plan for all upcoming new hire classes through completion of training and refresher trainings. Also currently, lead team of trainers for the department.Manager in charge of our Engagement and Employee Appreciation. Complete monthly newsletter for department. Maintained resource documents and keep knowledge website and document up to date.Assist in many projects to migrate to our new company processes and procedures.

Ohio, United States

Manage team of 25-30 employees providing guidance, coaching, and mentoring.Coach and develop staff in regard to their metrics, quality, and career development. Assist with their development and growth in their role along with potential career planning.Complete monthly 1:1's and yearly reviews on each employee.Created a quality performance program for both phone calls and claims to maintain quality assurance.Interview potential candidates for open positions. Hire and onboard new associates.Developed department training processes and schedule that is currently used to onboard and train all new associates. Plan for all upcoming new hire classes through completion of training and refresher trainings. Also currently, lead team of trainers for the department.Manager in charge of our Engagement and Employee Appreciation. Complete monthly newsletter for department