Brandy Lorenz

Brandy Lorenz Email and Phone Number

Technical Support Analyst at Dell @ Dell
round rock, texas, united states
Brandy Lorenz's Location
Pflugerville, Texas, United States, United States
Brandy Lorenz's Contact Details

Brandy Lorenz personal email

n/a
About Brandy Lorenz

Brandy Lorenz is a Technical Support Analyst at Dell at Dell. She possess expertise in technical support, support. Colleagues describe her as "Brandy Lorenz is an excellent colleague and would be an important contributor to any organization. she has an animated personality that adds excitement and fun to everything she does. I have worked with Brandy on several occasions during our time at Dell Inc. When I first met Brandy, she was working on the 2nd shift Quality Department and had a reputation for catching every error that passed through her area. When it came time for me to move up within the team I was on, I immediately put Brandy's name on the list of candidates. When she was offered that job, I was asked to train her before taking on my new responsibilities. I honestly feel I walked away learning more from her during that experience than she did from me. A year later I was pleased to discover that Brandy had once again been promoted and she was now on the same team as I was. She rapidly learned the processes, responsibilities and role of supporting and sustaining a Dell Manufacturing plant. I would not be surprised if I was working for her someday soon. Brandy is constantly working on process improvement projects that help our department better serve our customers and other teammates. Brandy is valuable contributor and accepting of other people’s opinions and ideas. Even more than her commitment to work, I have been impressed by her dedication and role with charitites. Year round She always seems to be working with some organization, whether its JDRF, walk for life or Susan G. Komen. Whatever Brandy decides to do, she will be successful!" and "Recommendation for Brandy Lorenz I am pleased to have been able to recommend Brandy Lorenz so that she can share with her LinkedIn users. I was privilege to work with her during my time as an EMR technician. Brandy has shown her success at Dell Inc. in the Topfer Manufacturing Center. I have witnessed her make excellent improvements to our processes and she has always given 110 percent. She has also proven to be a valuable resource that is very intelligent with CFI orders at Dell Inc. She is always willing share information to achieve the correct resolve. She has the intellectual horsepower to master any role that she takes on. I have watched her grow and become very successful within her current group. She is a true example of a team player. Brandy goes above and beyond in everything that she does. She has also shown great success when I worked with her on coordinating different charity events like JDRF and Relay for Life. Brandy is an outstanding person to work with and she is someone that you can rely on. Sincerely, Benjamin Arldt"

Brandy Lorenz's Current Company Details
Dell

Dell

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Technical Support Analyst at Dell
round rock, texas, united states
Employees:
270292
Brandy Lorenz Work Experience Details
  • Dell
    Technical Support Analyst
    Dell Oct 1997 - Present
    •Primary support contact for all hardware and software issues on production units in Dell factory•Able to contain, escalate, and resolve all issues from one end of the factory to the other without assistance•Responsible for analyzing and resolving failures in the manufacturing process•Interpret diagnostic code and relate all issues to improve the assembly process•Work on complex assignments using established processes and guidelines•Assume leadership role in large scale repair activities•Communicate customer related issues•Represent the factory on escalations, and to upper management•Maintain group metrics •Train associates from other departments to assist sustaining
  • Dell
    Technical Support Specialist
    Dell Oct 2004 - Oct 2007
    •Submitted CFI MAU (Manufacturing Audit Unit) process reports and maintain pubshare•Assisted in creation of new process’s (Quick Image, Peripheral, and MAU) expediting new accounts through the factory•Maintained team goal of 98% audit accuracy•Performed CFI Manufacturing Audits and assisted in updating checklist•Escalated CFI Pilot account issues to Project Engineers (PE), and Project Managers (PM)•Audited first articles, addressed failures, and take corrective actions•Selected to travel to Winston Salem 1 (WS1) to assist in the CFI launch and trained associates on CFI process.
  • Dell
    System Integration Technician Specialist
    Dell Oct 2000 - Oct 2004
    •Worked in Optiplex Quality Assurance Group•Learned and perform BQM (Build Quality Metrics), CQM (Customer Quality Metrics), and SQM (Shipping Quality Metrics) Quality Audits•Trained with CFI Sustaining Engineers and Pilot Lab Techs•Cross trained in Electrical Mechanical Repair (EMR) and CFI Pilot

Brandy Lorenz Skills

Technical Support Support

Frequently Asked Questions about Brandy Lorenz

What company does Brandy Lorenz work for?

Brandy Lorenz works for Dell

What is Brandy Lorenz's role at the current company?

Brandy Lorenz's current role is Technical Support Analyst at Dell.

What is Brandy Lorenz's email address?

Brandy Lorenz's email address is bl****@****ton.org

What skills is Brandy Lorenz known for?

Brandy Lorenz has skills like Technical Support, Support.

Who are Brandy Lorenz's colleagues?

Brandy Lorenz's colleagues are Aaron Thomas, Belkis Chu, Yoobin Kim, Arnav Undefined, Douglas Wallace, Jonathan Messier, Tatsuya Suna.

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