Brandy Lundberg Email & Phone Number

Scottsdale, Arizona, United States

Gilbert, Arizona, United States

Phoenix, Arizona, United States

• Managed daily office operations including troubleshooting IT issues, submitting maintenance requests, organization of and inventory of technology assets, ordering and restocking of office supplies and snacks.
• Reported directly to the Chief of Staff taking on ad hoc project work as assigned.
• Author, review, and distribute company wide announcements via Slack.
• Create, manage, and facilitate social events for internal employees and department team building events to elevate employee culture.
• Established new employee onboarding process by working with the Talent Acquisition team to streamline the onboarding processes post-hire including developing a new hire training schedule, building the New Hire.
• Planned weekly lunch catering for internal employees catering to all dietary restrictions. Ordered catering for special events, IT meetups, and interviews.

• Streamlined employee application and onboarding process by managing the entire hiring process including screening, interviewing, onboarding, and training of all new employees.
• Transformed employee training process by creating a performance-based workplace with clear metrics to determine employee success and eligibility for promotions.
• Updated and implemented employee training tracking program utilizing Google Suite.
• Piloted the “Test Cookie Program” which was utilized to evaluate prospective cookie flavors and collect data to assist in research and development.
• Streamlined employee communication on Slack by creating a clear chain of command and consolidating general posts and announcements.
• Established new employee schedule template to reduce labor costs by 6% and maintain coverage for effective store operations.

Tempe, AZ

• Understand client business and Information Technology initiatives, as well as their specific technical and cultural environments to provide proactive workforce planning. Provide customer service and relevant industry.
• Develop recruiting strategies designed to identify qualified candidates through various recruiting tools, including proprietary Applicant Tracking System (ATS/CRM), User Groups/Networking Groups, LinkedIn, and Job.
• Match candidates’ strengths with clients’ requirements by evaluating, screening, and interviewing candidates. Utilize Trello during daily stand-ups to keep up to date with all new positions.
• Negotiated wages, terms and conditions of employment with candidates, and gain a commitment from candidates for current and future job requirements.
• Complete necessary pre-employment processes including reference checks and background/drug tests.
• Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.

Scottsdale, AZ

• Collaborate with and oversee team members at two separate resorts to schedule, plan, and execute activities that cater to Resort Guests of all ages and backgrounds at each location
• Responsible for monthly revenue, monthly expense reports, company collateral, company hiring and training, and everyday operational tasks

Scottsdae, AZ

• Collaborate with associates to achieve a clear, consistent, professional, and visually pleasant design for all activity department calendars and holiday templates distributed at seven separate Diamond Resorts
• Researched current trends and popular events to develop unique activities

Scottsdale, AZ

• Worked directly with the Company Owners, Vice President, and Resort General Manager to design, develop, and test new activities, trainings, and practices
• Increased customer-based performance scores, company revenue, employee retention, guest contact, and overall hospitality offered to Resort Guests in comparison to the previous year

Scottsdale, AZ

• Assisted guests to develop interpersonal relationships, socialize effectively, and developconfidence needed to participate in group activities
• Facilitated daily activities schedule and regulated the content of the activity in accordance with guests' capabilities, needs, and interests