Brandy Lundberg Email & Phone Number

Scottsdale, Arizona, United States

Gilbert, Arizona, United States

Phoenix, Arizona, United States

• Managed daily office operations including troubleshooting IT issues, submitting maintenance requests, organization of and inventory of technology assets, ordering and restocking of office supplies and snacks, coordinating vendor deliveries, greeting visitors, giving office tours, scheduling group meetings, and maintaining meeting room calendars.• Reported directly to the Chief of Staff taking on ad hoc project work as assigned.• Author, review, and distribute company wide announcements via Slack.• Create, manage, and facilitate social events for internal employees and department team building events to elevate employee culture. • Established new employee onboarding process by working with the Talent Acquisition team to streamline the onboarding processes post-hire including developing a new hire training schedule, building the New Hire presentation deck, owning Google Admin and Slack Admin to set up accounts, remote provisioning of laptops through Electric, and building swag boxes.• Planned weekly lunch catering for internal employees catering to all dietary restrictions. Ordered catering for special events, IT meetups, and interviews.• Built an engaging remote employee experience by coordinating Happy Hours, scheduling events across different time zones, sending snack packages, and remote gifting.• Coordinated the celebration of each employee's birthday and anniversary. Planned, coordinated, and executed two large annual conferences per year in collaboration with the Brand Team. Researched possible venues, gathered venue proposals, and coordinated domestic travel for events including air, lodging, and transportation providing an itinerary of information to all guests. • Utilized Google Suite to create, maintain, and regularly audit company records and create internal presentations. Completed a monthly expense report in Divvy reconciling all charges.

• Streamlined employee application and onboarding process by managing the entire hiring process including screening, interviewing, onboarding, and training of all new employees. • Transformed employee training process by creating a performance-based workplace with clear metrics to determine employee success and eligibility for promotions. • Updated and implemented employee training tracking program utilizing Google Suite. • Piloted the “Test Cookie Program” which was utilized to evaluate prospective cookie flavors and collect data to assist in research and development.• Streamlined employee communication on Slack by creating a clear chain of command and consolidating general posts and announcements. • Established new employee schedule template to reduce labor costs by 6% and maintain coverage for effective store operations. • Utilized When I Work Application to optimize scheduling for 35+ employees. Curated biweekly schedule shifting store coverage to meet anticipated sales trends and employee availability. • Spearheaded local marketing operation by taking cookies to local companies and pitching Crumbl Catering and client gifting options. • Managed daily store operations including troubleshooting technology issues, maintain brand compliance, organization and record of inventory, resolving customer service issues, acting as Human Resources to resolve employee issues, and ghost-writing for the store email. • Piloted store marketing program utilizing SoCi to advertise locally through social media. Scheduled and ghost-wrote social media posts.

Tempe, Az

• Understand client business and Information Technology initiatives, as well as their specific technical and cultural environments to provide proactive workforce planning. Provide customer service and relevant industry knowledge to current consultants and clients.• Develop recruiting strategies designed to identify qualified candidates through various recruiting tools, including proprietary Applicant Tracking System (ATS/CRM), User Groups/Networking Groups, LinkedIn, and Job Boards (CareerBuilder, Indeed, Clearance Jobs, etc.).• Match candidates’ strengths with clients’ requirements by evaluating, screening, and interviewing candidates. Utilize Trello during daily stand-ups to keep up to date with all new positions. • Negotiated wages, terms and conditions of employment with candidates, and gain a commitment from candidates for current and future job requirements.• Complete necessary pre-employment processes including reference checks and background/drug tests.• Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.

Scottsdale, Az

• Collaborate with and oversee team members at two separate resorts to schedule, plan, and execute activities that cater to Resort Guests of all ages and backgrounds at each location• Responsible for monthly revenue, monthly expense reports, company collateral, company hiring and training, and everyday operational tasks

Scottsdae, Az

• Collaborate with associates to achieve a clear, consistent, professional, and visually pleasant design for all activity department calendars and holiday templates distributed at seven separate Diamond Resorts• Researched current trends and popular events to develop unique activities

Scottsdale, Az

• Worked directly with the Company Owners, Vice President, and Resort General Manager to design, develop, and test new activities, trainings, and practices • Increased customer-based performance scores, company revenue, employee retention, guest contact, and overall hospitality offered to Resort Guests in comparison to the previous year

Scottsdale, Az

• Assisted guests to develop interpersonal relationships, socialize effectively, and developconfidence needed to participate in group activities• Facilitated daily activities schedule and regulated the content of the activity in accordance with guests' capabilities, needs, and interests