Brandy M. Email & Phone Number

Healthcare Operations Leader with significant experience managing Member and Client Services organizations. Experience in high-growth start-up and established company environments. IFP Healthcare and Consumer Driven benefits. Strategic and hands-on leader of large high-performing dispersed teams driving exceptional and compliant customer care. Well-rounded background in balancing multiple priorities amid hectic, fast-paced environments. Proven performance-boosting professional with impeccable honesty, integrity, commitment, and reliable work ethic.• Hands-on leader with strong business acumen to profitably grow revenue and identify opportunities for added value by applying critical thinking, sound judgment, and decisive decision-making. Fostered company financial integrity by managing business-critical functions and administrative oversight. Elevated company success by mitigating risks and controlling costs with comprehensive budget management.• Trusted relationship-builder able to unite teams with shared vision, inspiration, and motivation across organizational levels. Coaching and mentoring a high performing team by leading and promoting positive team-oriented culture driving results. Achieved or exceeded all operational metrics across functions supporting complex and highly sensitive clients. Collaboration Cub winner at Bright Health.• Exemplary record of performance excellence as evidenced by success in achieving organizational goals and objectives. Held a critical role in acquisition projects to successfully integrate more than 50k clients into the new operating model and platforms. Project success resulted in exceeding targets with a 90% client retention.PROFILE OF KEY QUALIFICATIONS• Process Efficiency Management• Collaborative Leadership• Customer Service and Retention• Talent Recruitment / People Management• Team-Building / Cross-Functional• SME Healthcare / Consumer Driven Benefits• New Client Implementations/Migrations/Acquistions• Strong Communications• Efficient Time Management• Data Reporting and AnalysisAREAS OF SPECIALIZED EXPERIENCE AND EXPERTISE:• Budgeting/ Forecasting/ Administrative Oversight• Global Vendor Management / Project Management• Relationship Building / Strategic Partner Alliances/Client/Carrier/Broker• Change Management / Organizational Transformation / Acquisition• Multi-Million-Dollar Growth / Revenue Optimization• Cost-Effective Operations and Business ManagementPROFICIENT IN: MICROSOFT OFFICE SUITE | SALESFORCE | VARIOUS CRM and HCM SYSTEMS/TOOLS

Listed skills include Leadership, Career Management, Team Building, Cobra, and 28 others.