Brandy Monroe Email & Phone Number

Deland, FL, US

• Supervise and coordinate patient care delivery across the nursing unit, ensuring adherence to quality standards and optimizing patient outcomes.
• Conduct concurrent chart audits to verify the accuracy and completeness of electronic medical records, promptly addressing errors and coordinating staff training needs.
• Contribute to strategic planning and operational objectives by developing action plans, implementing productivity and quality standards, and identifying opportunities for system or process improvements.
• Foster positive relationships with internal and external stakeholders, support patient experience initiatives, and ensure compliance with iCARE standards through daily nurse leader rounding and effective communication.

• Contributed to the creation and development of a remote clinical care management team, designing and implementing clinical programs, systems, and workflows.
• Analyzed productivity measures and team objectives, achieving significant outcomes, including a 14% reduction in emergency department visits, 23% fewer inpatient hospitalizations, and an average decrease of $3,900 in.
• Spearheaded the planning, onboarding, and development of a multidisciplinary team of over 40 clinicians.
• Collaborated with healthcare executives, vendors, and cross-functional leaders to enhance operational efficiency and drive quality improvement initiatives while scaling clinical programs.
• Fostered a patient-centric and supportive team culture, successfully navigating the challenges of a rapidly growing organization.

Daytona Beach, Florida, United States

• Led a Care Facilitation team, ensuring smooth transitions for managed care members from acute to outpatient settings through effective case management and health education.
• Utilized strong communication skills to collaborate with physician leaders, administrators, and team members, fostering a proactive problem-solving environment.
• Oversaw the onboarding and training of new staff, providing ongoing assessments and coaching to enhance productivity and clinical effectiveness.
• Applied critical thinking and organizational skills to analyze metrics, monitor workflows, and identify business trends, driving positive outcomes.
• Partnered with community healthcare professionals to improve members' overall wellbeing by reviewing and enhancing medical care and services.
• Recognized with the STAR Award for outstanding performance.

Daytona Beach, Florida, United States

• Oversaw nursing staff on a 36 bed unit and managed direct care for up to 6 patients with varying acuity levels on a Medical/Surgical Telemetry floor, collaborating closely with cardiologists and surgeons.
• Skillfully handled complex medical devices and treatments, providing patient and family education on rights, disease processes, and lifestyle changes.
• Served as a preceptor for new staff and interns, contributing to initiatives like "Hourly Rounding" and the "Point of Care Advisor" sepsis tool.
• Recognized with 3 Daisy Awards for exceptional nursing care.