Brandy Monroe
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Brandy Monroe Email & Phone Number

. at National Grid
Location: Syracuse, New York, United States 5 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
National Grid
Role
.
Location
Syracuse, New York, United States
Company size
11558 employees

Who is Brandy Monroe? Overview

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Quick answer

Brandy Monroe is listed as . at National Grid, a company with 11558 employees, based in Syracuse, New York, United States. AeroLeads shows a matched LinkedIn profile for Brandy Monroe.

Brandy Monroe previously worked as Engineer 1, National Grid Unified Technology at National Grid and Business Owner at Self-Employed. Brandy Monroe holds Bachelor'S Degree, Psychology from State University Of New York College At Oswego.

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Email format at National Grid

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National Grid

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Profile bio

About Brandy Monroe

Brandy Monroe is a . at National Grid.

Current workplace

Brandy Monroe's current company

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National Grid
National Grid
.
warwick, warwickshire, united kingdom
Website
nationalgrid.com
Employees
11558
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5 roles

Brandy Monroe work experience

A career timeline built from the work history available for this profile.

Engineer 1, National Grid Unified Technology

Current
National Grid
Jul 2023 - Present

Business Owner

Current
Self-Employed
  • Founded business based around demand for unique Disney inspired accessories.
  • Design and handcraft all products.
  • Manage day-to-day business operations including marketing, billing, all customer contact, packing/shipping, record keeping, and constant evolution to increase efficiency.
Jan 2019 - Present

Labor Relations Specialist

New York
Apr 2023 - Jul 2023

Supervisor Verizon Fios Tech Support

Verizon

Syracuse, NY

  • Technical Support Supervisor Jan 2014 - Dec 2018 Verizon Syracuse, NY
  • Led a team of twenty technical support agents in a unionized call center environment.o Provided leadership to both direct and indirect reports in the development and implementation of strategic plans to ensure.
  • Coached and developed agents to exceed KPI’s including average handle time, productive dispatches/dropships, 5 Star Service Delivery, first time resolution, adherence, and attendance.
  • Facilitated team meetings and informational training sessions on a weekly basis.
  • Center SME for internal escalation department; 90+ indirect reports.o Developed and delivered all training material for new escalation specialists. o Developed and deployed multiple SOPs as escalation processes.
  • Performed Quality Assurance (QA) observations on live calls/chats, recorded calls/chats, and trouble tickets.
Jan 2014 - Dec 2018

Fiber Customer Support Analyst

Verizon

Syracuse, New York, United States

  • Technical support of fiber-optic hardware, equipment software, and end-user software.
  • Responded to customer inquiries regarding Verizon FiOS voice, video, and data services. Used test equipment to determine network or equipment related issues and walked customers through on-site troubleshooting.
  • Worked internal help desk where I used my expertise to assist peers with difficult calls.o Worked offline repair tickets to completion.o Followed up with field technicians and customers on dispatch tickets.
  • Documented all customer contacts in proprietary CRM software.
  • Created trouble tickets to other departments and dispatched field technicians when required.
  • Exceeded all KPIso Recognized monthly for exceeding performance goals and ultimately promoted to a leadership role.
Aug 2007 - Jan 2014
Team & coworkers

Colleagues at National Grid

Other employees you can reach at nationalgrid.com. View company contacts for 11558 employees →

JG Jason Given Jason Given Colleague at National GridSyracuse, New York, United States, United States View → AS Allison Stevenson Allison Stevenson Colleague at National GridHaverhill, Massachusetts, United States, United States View → JG Jen Gabriel Jen Gabriel Colleague at National GridTewksbury, Massachusetts, United States, United States View → FB Fiona Barton Fiona Barton Colleague at National GridWest Midlands, England, United Kingdom, United Kingdom View → HS Harvey Stubbs Harvey Stubbs Colleague at National GridGreater Stoke-on-Trent Area, United Kingdom View → AO Adeseye Ogunsina Adeseye Ogunsina Colleague at National GridUnited Kingdom, United Kingdom View → RB Ronald Battle Ronald Battle Colleague at National GridGreater Syracuse-Auburn Area, United States View → AD Andy Denton Andy Denton Colleague at National GridWestlinton, England, United Kingdom, United Kingdom View → CF Courtney Frankham Courtney Frankham Colleague at National GridManuden, England, United Kingdom, United Kingdom View → EW Erin Whoriskey Erin Whoriskey Colleague at National GridWaltham, Massachusetts, United States, United States View →
4 education records

Brandy Monroe education

Anatomy And Physiology, 4.0

Geneva College

pre-requisite class for BSN program

FAQ

Frequently asked questions about Brandy Monroe

Quick answers generated from the profile data available on this page.

What company does Brandy Monroe work for?

Brandy Monroe works for National Grid.

What is Brandy Monroe's role at National Grid?

Brandy Monroe is listed as . at National Grid.

Where is Brandy Monroe based?

Brandy Monroe is based in Syracuse, New York, United States while working with National Grid.

What companies has Brandy Monroe worked for?

Brandy Monroe has worked for National Grid, Self-Employed, New York, and Verizon.

Who are Brandy Monroe's colleagues at National Grid?

Brandy Monroe's colleagues at National Grid include Jason Given, Allison Stevenson, Jen Gabriel, Fiona Barton, and Harvey Stubbs.

How can I contact Brandy Monroe?

You can use AeroLeads to view verified contact signals for Brandy Monroe at National Grid, including work email, phone, and LinkedIn data when available.

What schools did Brandy Monroe attend?

Brandy Monroe holds Bachelor'S Degree, Psychology from State University Of New York College At Oswego.

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