In my role as a Senior Onboarding & Maintenance Specialist, I am the operational point of contact for multiple hotel Key Accounts and Vacation Rental Accounts. I maintain many of my day to day duties while also focusing on projects and initiatives to always be looking for ways to streamline processes and push for improvements. Having the ability to specialize with my accounts and my strong communication skills have been pivotal in building and maintaining relationships with internal and… Show more In my role as a Senior Onboarding & Maintenance Specialist, I am the operational point of contact for multiple hotel Key Accounts and Vacation Rental Accounts. I maintain many of my day to day duties while also focusing on projects and initiatives to always be looking for ways to streamline processes and push for improvements. Having the ability to specialize with my accounts and my strong communication skills have been pivotal in building and maintaining relationships with internal and external stakeholders. I have been the pillar in implementing a new quality process globally amongst my peers ensuring that we remain the highest level of standards for our partners. I actively assist our Vacation Rental team in creating and implementing processes for onboarding new partners as well. Show less

● Kept metrics above required helping to keep my team within SLA.● Worked with bank details for partners to ensure payments were made timely and effectively and worked with failed/rejected payments to find solutions.● Worked with Excel, Oracle, Java, Salesforce, SQL and JIRA proficiently.● Worked projects and escalations as assigned. ● Created processes and documentation for Vendor Banking proficiency. ● Used Confluence to keep up to date on best practices.● Used my… Show more ● Kept metrics above required helping to keep my team within SLA.● Worked with bank details for partners to ensure payments were made timely and effectively and worked with failed/rejected payments to find solutions.● Worked with Excel, Oracle, Java, Salesforce, SQL and JIRA proficiently.● Worked projects and escalations as assigned. ● Created processes and documentation for Vendor Banking proficiency. ● Used Confluence to keep up to date on best practices.● Used my Market Operations knowledge to share with my team and help to understand a bigger picture. ● Collaborate with Market Operations and other teams to ensure processes are aligned and not overlapping. Show less

● Worked special projects and helped to create best processes● Active participant in training my peers on consolidators and other finance cases● Created templates and mapped properties for consolidated accounts.● Created consolidations.● Added rooms, rates, promotions, basic content and other hotel specific attributes.● Worked cases regarding EVC disputes and enables, taxes, invoicing, etc.● Actively worked on creating processes for the GSO teams.● Worked large cases… Show more ● Worked special projects and helped to create best processes● Active participant in training my peers on consolidators and other finance cases● Created templates and mapped properties for consolidated accounts.● Created consolidations.● Added rooms, rates, promotions, basic content and other hotel specific attributes.● Worked cases regarding EVC disputes and enables, taxes, invoicing, etc.● Actively worked on creating processes for the GSO teams.● Worked large cases with 1000+ bookings and/or 1000+ hotels. ● Worked with individual hotels to resolve issues while keeping Expedia rules and limitations but balancing that with Partner Resolution / Satisfaction● Worked with Market Management team to seamlessly solve partner issues and limit any Partner impact.● Ability to switch between cases and tasks and yet keep all on target by multi-tasking Show less

● Managed cases within ques to find quick and efficient resolution focusing on Mercy goals and standards but balancing patient satisfaction.● Performed chair side training for new department employees.● Mentored new and existing employees through floor support.● Handled escalated calls from existing and prospective patients.● Provide additional information and explained services and charges.● Set processes for payments and collections to ensure timely payments.● Set and… Show more ● Managed cases within ques to find quick and efficient resolution focusing on Mercy goals and standards but balancing patient satisfaction.● Performed chair side training for new department employees.● Mentored new and existing employees through floor support.● Handled escalated calls from existing and prospective patients.● Provide additional information and explained services and charges.● Set processes for payments and collections to ensure timely payments.● Set and maintain payment plans internally as well as with outside vendors. ● Track and balance monthly goals within department and balance accounts within spreadsheets. Show less

● Open new accounts, loans and investment accounts. Performed chair side training for new department employees● Open new accounts, loans and investment accounts.● Achieve and exceed sales goals within location guidelines.● Maintain portfolio of tracked investment accounts and managed a book of business accounts.● Project Manager on many of the investment initiatives within the branches.● Worked with other teams to align practices and become more cohesive as a… Show more ● Open new accounts, loans and investment accounts. Performed chair side training for new department employees● Open new accounts, loans and investment accounts.● Achieve and exceed sales goals within location guidelines.● Maintain portfolio of tracked investment accounts and managed a book of business accounts.● Project Manager on many of the investment initiatives within the branches.● Worked with other teams to align practices and become more cohesive as a unit.● Built relationships with customers/perspective customers to begin or expand their business Show less