Brandy Ray Email & Phone Number

Responsible for customer service management, complaint handling and resolution, order fulfillment, team-building and training, customer satisfaction enhancement, and cost reduction strategies.Resolves product and service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Provide employees with tools to increase service levels to customers.Responsible for the demand planning process and monitoring of customer forecast performance.Prepares product and service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Managed production data flow between Shop Floor and MS Access. Provided support for Shop Floor production reporting.Investigated production order issues for various departments.Prepared various reports concerning manufacturing performance.Performed various inventory transactions.Produced centralized job cost information from SAP. Assisted production with extracting and manipulating data to provide useful information.Managed vendor claim process for base film.Helped controller with month-end journal entries.