Brandy Riel Email & Phone Number

Massachusetts, United States

I work closely with the Director of Travel Services and other members of Management to communicate and propose ways to improve our team as a whole and efficiently complete tasks and communication with our participants. This may include additional training, updating of policies or procedures, reports and working on numerous tasks with the team.The main focus is on development with the team, and identifying the strengths and opportunities to ensure they are meeting their full potential. This includes completing call monitoring, personalized trainings and meetings, and quality checking the work that has been completed. I frequently work with participants for escalated or urgent items, and find resolutions that are satisfactory for the participant and organization.

Lowell, Massachusetts, United States

I work closely with the Director of Travel Services to communicate and propose ways to improve our team as a whole and efficiently complete task loads. This may include additional training, updating of policies or procedures, reports and working on numerous tasks with the team. While assigning and reviewing tasks, I am also assisting my team in finding ways to manage their time effectively while also providing exceptional customer service and sales numbers.

Lowell, Massachusetts, United States

I work closely with the Management team to communicate and propose ways to improve our team as a whole and efficiently complete task loads. This may include additional training, updating of policies or procedures, reports and working on numerous tasks with the team. In the short amount of time with the company I have been able to show my dedication to learning and mastering the Amadeus system and Road Scholar way of life. I have also successfully mastered numerous roles and task loads, and have successfully created a training plan that had proved successful with a training class.

Lowell, Massachusetts, United States

Answer inbound calls throughout the day while working on numerous other assigned tasks. Focus of calls is on air travel that matches Road Scholar parameters and programs. Consistently dominating sales goals and requested metrics from the management team.

Nashua, New Hampshire, United States

Littleton, Massachusetts, United States

Bachelor'S Degree, Criminal Justice And Corrections

Activities and Societies: Graduated with a Minor in Psychology, with a focus on abnormal and criminal psychology.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies