Brandy Spicer Email and Phone Number

Collected balances, Updated payment plans, Logged Health Ins Claims, Assistance in transferring to direct departs if applicable.

-Experience operating CEP system- Helped troubleshoot card radios- Helped customers with login credentials- Answered and educated customers billing information- Helped customers set up new subscriptions- I am currently a SME ( Support Manage Expert)- Experience in assisting escalated and irate customers- Helped coworkers if they had questions- Experience operating Quick Connect and Teams- Experience operating Avaya & VAD

- Handled high volume of inbound calls every shift to offer callers product and service information and generate quotes.-Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.-Answered 150 inbound calls per hour from existing and future policyholders to answer inquiries and discuss insurance options.-Remained impartial in order to advise clients based on circumstances-Used critical thinking to break down problems, evaluate solutions and make decisions.-Maintained energy and enthusiasm in fast-paced environment.-Actively listened to customers' requests, confirming full understanding before addressing concerns.-Demonstrated respect, friendliness and willingness to help wherever needed.-Collected premiums on or before effective date of coverage.-Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.-Used Salesforce and CRM to maintain new and existing accounts.

-Educated clients on how their investment benefits worked and what type of returns to expect quarterly and annually.-Collected customer feedback and recommended different options to clients who didn't understand how their risk profiles worked-Reviewed customer data to assess current issues and determine optimal returns potential variable solutions-Maintained customer loyalty by delivering fast, friendly knowledgeable service for routine questions and service complaints.