Brandy Wright Email & Phone Number

As a Certified Clinical Medical Assistant (CCMA) and an accomplished Operations Manager, I bring extensive experience in clinical operations, customer service, financial management, and team leadership. My achievements include creating Standard Operating Procedures (SOPs) and clinical invoicing workflows, as well as developing audit processes that eliminate errors and enhance accuracy across departments. I have a proven track record in guiding senior leadership on policies, delivering comprehensive cost vs. profit analyses, and transforming processes to maximize profitability—successfully reducing costs by 75% and transitioning key products to profitability.I’m skilled in coaching and training teams, from setting clear goals for new hires to delivering ongoing support and performance improvement feedback. By managing client approvals, optimizing workflows, and creating targeted KPIs, I’ve improved case closure timelines by 85% and client approval rates. My hands-on approach extends to managing vendor relations, auditing monthly invoices, and overseeing accounts receivable protocols, ensuring streamlined and compliant operations.In my role as a copay specialist, I excelled at processing complex cases, analyzing eligibility, and collaborating with manufacturers and patient assistance programs to secure financial aid. My cross-functional collaboration skills and process improvement initiatives have allowed me to enhance system efficiency, address root causes of operational issues, and foster a culture of continuous learning and excellence. With a commitment to operational efficiency and patient-centered care, I am ready to bring my expertise to a forward-thinking organization