- Created SOPs and clinical department invoicing workflow- Created an audit process for 3 different products to eliminate errors.- Guided Senior Leadership to the organization policy and procedures. - Trained contractors and employees on the correct way of chart noting.- Help guide my peers to create new process to turn their products from a loss to becoming profitable products.- Delivered to Senior Leadership a PowerPoint slide of break down on cost vs profit for old products.- Cut the process for a case to be open to close by 85%.- Approved the approval rate from clients by 90%.- Developed KPIs for cost vs. profit, case duration, client approvals, vendor info, and daily case completion by CAs- Innovated processes that cut costs by 75% and transitioned products from loss to profitability- Identified and recovered over $200k in missed invoices, reducing invoicing costs by 92%- Managed interviews, hiring, termination, on boarding, training, payroll, and scheduling for employees and contractors- Conducted various meetings including 1:1 coaching, project stretches, team, senior leadership, client-facing, and vendor meetings- Demonstrated strong project management and financial management capabilities in overseeing operational budgets and project timelines- Provided exceptional customer service by liaising with clients and vendors to ensure satisfaction and optimal outcomes

-Process escalated tasks that require extensive research and collaboration with other departments and communicate resolution to all individuals involved under limited supervision- Analyze all information provided by Intake staff and determine eligibility rules and regulations to apply the appropriate financial assistance for each patient- Effectively communicate with copay manufactures and patient assistance program to gather benefits and limitations for funds granted- Present results to management and make recommendations for improvement- Only person to be cross trained in every function of the dept.- Conduct training classes with new hire employees and set clear measurable goals- Continually deliver support to new hire employees to ensure performance requirements are met- Scheduling/ Provided individual and group training sessions- Communicate feedback to leadership regarding processing difficulties and errors identified and coached upon during training sessions- Identify processing errors and provide coaching to enable continued learning in process knowledge- Development of standard operating procedures (SOPs) due to process, policy, and system changes- Develop and continually update training tools to ensure all team members are able to perform their duties- Collaborate with internal departments to resolve process issues that have been identified- Key point of contact in development of new account processing system- Identify root cause of Care Central development issues and document on SharePoint to implement change- Training, coaching and motivate while providing constructive feedback- Main point of contact for developers of Care Central in War Room Pilots to resolve and identify errors in the system- Showcased exceptional financial management in handling financial assistance programs and ensuring eligibility criteria were met- Delivered superior customer service through effective communication and problem resolution for copay issues

- Created new revenue streams and researched new products- Obtained certifications to perform new procedures- Conducted patient consultations with add on services/products- Managed customer services, injections (B12, testosterone, MIC), and blood draws- Ordered office medications and supplies- Handled money and deposits