Brandy Martinez Email & Phone Number

Miami, Florida, United States

Manage an assigned caseload to HCV participants Successfully managing multiple housing projects simultaneously ensuing 100% on time completion and adherence to budget restraints and family composition. Creating reports for internal use and for compliance with regulatory requirements. Ensuring that all required documentation is collected , verified and processed accurately for determination. Resolve concerns between owners, tenants, and public housing authorities (PHA’s) Analyzing data related to program performance and tenant outcomes to inform decision making and improvements. Regularly reviewing and updating case files to ensure compliance with program requirements. Provide ongoing support and assistance to participants, including problem solving and connecting them with additional resources. Proficiency in entering and managing data in housing management software systems. In depth knowledge of the U.S department of housing and Urban Development (HUD) guidelines , ensuring adherence to federal , state and local regulations to housing assistance.

Miami, Fl

Efficiently managed front desk operations for a high-traffic hotel, delivering exceptional service to up to 200 guests daily while providing detailed information on amenities and services. Proactively scheduled client appointments and ensured a seamless guest experience by adhering to Forbes 5-star service standards. Operated the POS system with precision, handling sales, returns, gift card activations, and daily financial reconciliations, ensuring accuracy and efficiency in all transactions. Implemented guest feedback initiatives and worked closely with the concierge and housekeeping teams to address and resolve issues swiftly, enhancing overall guest satisfaction and loyalty.

Miami, Florida, United States

Achieved an impressive 80% increase in sales through targeted strategies, effective team management and optimization of sales processes. Regularly track and analyze KPI’s such as sale volume, conversion rates , customer acquisition cost , and average transaction value. Utilize KPI data to make informed decisions, adjust sales tactics, and implement improvements to enhance team performance. Provide training, coaching, and mentor beauty consultants, focusing on sales techniques, product knowledge, and customer excellence.Use historical data and market analysis to forecast sales trends and develop strategies for future growth.

Farmington, Connecticut, United States

New York, United States

New York, United States

New York, United States

New York, New York, United States

Peer educator in Harlem RBI’s sexual health education programDesigned and facilitated workshops for adolescents and young adults on HIV/STI’s, pregnancy prevention, healthy relationships, positive communicationConnected youth with sexual and mental health resources around New York CityManaged social media campaignsResponsible for data entry, filing, inventoryCommunity outreach including health fairs, block parties, neighborhood eventsMaintained supportive and confidential relationships with young people

B.A, Graphic Multimedia And Design

Create a portfolio with many design pieces, and animation.

State Licensing, Aesthetician/Esthetician And Skin Care Specialist

Veterinary Sciences/Veterinary Clinical Sciences, General

Nha Certification, Phlebotomy Technician/Phlebotomist