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Eager professional with over 10 years’ experience working in customer service in a variety of positions. Currently a Senior Mortgage Processor efficiently managing company loan pipeline and providing sales support on mortgage processes and investor guidelines. I have experience in mortgage underwriting, with a solid foundation in financial analysis and a Bachelor of Business Administration in Finance. My previous role as a 911 Dispatcher refined my verbal and written communication skills and has provided me with a skillset to excel in a fast-paced environment. I possess expert problem-solving skills and attention to detail.
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Senior Mortgage ProcessorThe Mortgage Factory Oct 2022 - Present• Manage loan pipeline to meet deadlines and maintain average loan closing of 14 days• Maintain thorough working knowledge of mortgage guidelines, compliance, and pricing to guide loan officers in structuring deals• Review credit reports, title work, asset statements and complete income calculations to determine borrower eligibility • Analyze investor guidelines to provide solutions and alternatives to loan officers for complex loan conditions, ensuring all deals close • Continuously monitor internal processes to identify friction points and implement alternative practices to improve efficiency -
Senior Mortgage UnderwriterUnited Wholesale Mortgage Apr 2021 - Oct 2022• Perform initial loan underwrite and condition file accordingly based on guidelines and documentation provided • Examine loan application, credit report, income documents, title, appraisal, tax returns, etc. in order to make a decision to approve or deny a loan• Calculate standard and complex income scenarios, including: self-employment, variable income, non-employment income, and rental income • Review and analyze financial statements for self-employed borrowers to determine health of their business• Underwrite conventional files to DU and LP guidelines and internal overlays • Analyze financial ratios such as DTI and LTV along with credit score and assets to identify risks • Meet production goals while maintaining loan quality• Communicate status of loan file to external clients via call, email, and Salesforce -
Emergency DispatcherCity Of Farmington Hills Jun 2020 - Oct 2021
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Finance InternBay County Finance Sep 2019 - Jun 2020Bay City, Mi• Assist budget department in monitoring capital items account spending to ensure budgeted projects are being completed• Verify prepaid expense amounts are recorded correctly for ISD contracts• Create excel tables to be presented to the board of directors for budget meetings • Verify grant funded activities are recorded in the proper accounts
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911 DispatcherBay County Central Dispatch Apr 2017 - Jun 2020Bay City, Mi• Receive and process 911 and administrative calls by obtaining essential information to dispatch proper units • Monitor radio channels to communicate with, and dispatch, police, fire and EMS• Operate Law Enforcement Information Network for officers performing checks on driving status, criminal history, warrants, etc. • Manage resources efficiently and prioritize emergency calls • Make on-the-spot decisions and work quickly under pressure• Train new employees and complete daily observation reports on performance -
Reservations AgentSoaring Eagle Casino & Resort Aug 2015 - Apr 2017Mount Pleasant, Mi• Reserved rooms for guests and processed credit card payments• Routed payments to marketing or applicable department for comped rooms• Operated switchboard for all Saginaw Chippewa Indian Tribe Properties• Accommodated all guest requests professionally and efficiently
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Players Club Representative/Acting SupervisorSaganing Eagles Landing Casino Aug 2013 - Aug 2015Standish, Mi• Maintained player databases using Oasis 360• Addressed questions and concerns about promotions and casino operations• Completed of promotional winnings forms, including taxation formsActing Guest Services Supervisor • Directed a team of two or more associates during a shift• Addressed and resolved guest issues or concerns
Brandy Hester Skills
Brandy Hester Education Details
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Finance, General -
Marketing Management
Frequently Asked Questions about Brandy Hester
What company does Brandy Hester work for?
Brandy Hester works for The Mortgage Factory
What is Brandy Hester's role at the current company?
Brandy Hester's current role is Senior Mortgage Processor.
What is Brandy Hester's email address?
Brandy Hester's email address is bh****@****uwm.com
What is Brandy Hester's direct phone number?
Brandy Hester's direct phone number is +198924*****
What schools did Brandy Hester attend?
Brandy Hester attended Baker College, Delta College.
What skills is Brandy Hester known for?
Brandy Hester has skills like Microsoft Office Suite, Customer Service, Time Management, Cash Handling, Problem Solving.
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Brandy Powell
Marietta, Ga -
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