Leading a global social media governance team for maximizing the impact of the Global Lenovo Social Media COE including documentation, process, education, communication & enablement for all social marketers at Lenovo. Our Team Mission: Align and empower Lenovo markets & lines of business with global processes, governance and social expertise of the Global Social Media COE.Highlights:* Global Account Governance* COE request management and process* SharePoint Hub webmaster for COE documentation* Global social communications management* Market/Business Unit social alignment & enablement* Social MarTech stack governance * Sprinklr owner and administrator* Social budget management including in-house fee structure

Simply, I work to grease the gears of the Corporate Social Media team. Through process improvement, documentation, governance and logistics for the global social media team, I maintain structure to support hundreds of social media accounts across the global business.* Development and maintenance of the Global Social Media Resource Hub (Sharepoint site) internally for all global social practitioners at Lenovo. This site covers all aspects of social business: content and campaigns, paid media, social analytics, education and advocacy, social insights, community management, social media tools and everything that falls between. This includes policies, directories, best practices, training, etc.* Air traffic control for incoming requests to the Corporate Social Media Team* Governance of all global social media accounts for Lenovo (cataloging, maintenance, reporting, etc)* Help to maintain tools and programs of the larger worldwide social media team* Promotion of Corporate Social Media team throughout the business with various communication channels and presentations* Management the worldwide social media budget (program, tools, paid social media)

On the corporate social media team, I was responsible for maintaining documentation and educational resources on our internal portal for over 14,000 employees on how to responsibly speak socially on behalf of SAS. Along with the site itself, I was the editor of the team's blog to teach our employees all about what is going on with social media and SAS.As the program manager for all SAS blogs, I maintained our WordPress multisite environment of over 20 international blogs, train and manage all authors, monitor our web analytics impact on the business and oversee the program's social health. With over 500 active bloggers yearly, the program showcased B2B thought leadership as well as customer support for SAS Users worldwide. My role was to help bloggers blog more effectively and promote their efforts socially while promoting SAS and it's users.As the functional "overlord" of our employee advocacy tools, I helped architect, strategize and mobilize content for employees to consume and share on social media. With technical expertise and a heavy dose of common sense, I helped create an environment to accomplish marketing goals while preserving authenticity. Additionally, I presented and taught employees on social etiquette and how to build a personal brand without being a corporate zombie. Additionally, day to day I analyzed data across social channels and web analytics to help grow the social business. This included building dashboards, building web pages and showcased the data to make better content and social decisions for SAS. With an API in hand, I find the answers one pageview at a time.

As a developer for SAS Curriculum Pathways, I contributed to many areas throughout the product from framework architecture and application development to internal tools and project management. My main responsibilities were with the main framework of the product via web development with additional programming work on the back end as well that include Java, SQL, Hibernate and REST functionalities. This includes our accounts system, maintenance operations within the product as well as the launching of our over 1200 individual resources and all their supplementary materials. In my time as a developer I also worked in Flash/Flex to create some of our applications and helped maintain our Java applet applications as well. In addition to my Software Development role at SAS Curriculum Pathways, I also managed all the content for social media/community content for the product. This included Facebook, Twitter, LinkedIn, Pinterest and Wordpress. Responsibilities included: • Draft, Edit and Publish content for the product blog: http://blogs.sas.com/content/sascp• Handle coordination efforts of blog, social media and marketing content.• Manage all social media interaction including customer support issues• Work with Google Analytics to help guide our customers to website content• Coordinate with other divisions to promote other offerings from SAS and cross pollenate• Plan campaigns for content and services for marketing and social media of SAS Curriculum Pathways• Publish weekly newsletters to staff about the happenings in social media and the product in general

Lead tester on the main framework of the product, accounts system and automation.

As a technical student for Curriculum Pathways, I was given many different projects to find my interests. This varied from managing US curriculum standards being put into the product to creating tools to help with workflow around the department. I did all of the following:* Website maintenance internal and external* PHP/mySQL development* Quality Assurance testing* Project Management tool creation* Lesson plan formatting and alignment to standards

Writer, editor and designer of my personal website about motherhood, gadgets and so much more.

Blogger about being a working mom and help support others in the same position.

I worked on the Help Desk for teacher's interacting with the site and the online courses. I also developed the interactive course for AP Chemistry. I also converted the class to Blackboard.