Brandy L. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

• Lead cross-functional technical and operational programs, resulting in a growth from 7M to 16M in ARR.• Manage the day-to-day operations for a 95 person HR SaaS company to help small and medium-sized businesses with hiring and employee onboarding.• Oversee software system and business intelligence infrastructure, strategy, health, and optimization to ensure all teams are able to work efficiently and action data and insights.• Develop Business Intelligence Programs and Products for partners, customers, and internal teams with a focus on delivering actionable insights, improving partner retention and acquisition, and supporting product adoption and expansion revenue.• Manage billing processes, subscription management tools, and subscription MRR data.• Report company-wide metrics to the Executive Team on a weekly, monthly, and annual basis.• Collaborate and problem solve issues with internal team members and customers in a remote environment through effective communication in a variety of communication channels.• Develop documentation and provide training to support internal teams, partners, and customers.• Lead a team of two people, contributing to each direct report’s career development through growth plans, quarterly reviews, trainings, and regular 1-on-1 meetings.

• Support President by leading cross-team projects including company rebrand, launch of new website, client success initiatives, and book publishing.• Interact with and support internal and external stakeholders on behalf of the President including strategic partners and clients.

Austin, Texas

• Develop and implement individualized programs for clients and their families in order to meet short-term and long-term goals.• Provide training and support to clients to ensure adoption of programs and long-term success.

Chaoyang District, Beijing, China

• Developed curriculum and taught English classes to beginner level teenage and adult students with class sizes ranging from one-on-one to 30 students.• Helped 85% of students attain conversational level English skills in a five-month time span.