Maintain K Grace Childcare’s client database of ~700 familiesExecute all monthly client billing according to the K Grace Client Fee Schedule, track appropriatefees according to usage, and follow up regarding any outstanding paymentsSchedule and execute communication with new prospective clients to review their needs, explain K Grace business model, and address questions and concerns specific to the prospective clientManage expectations for new and prospective clients through phone and email communicationWork alongside K Grace Provider Services Manager for scheduling, availability checks, and any questions for sitters relevant to specific placementsInform all clients of changes to K Grace sitter payment guidelines and policies and following up if client does not abide by K Grace payment recommendations and policiesConfirm sitter assignments with clients and provide pertinent information to ensure a smooth childcare placementResolve all client issues if the client is dissatisfied with K Grace services, sitter performance, etc.Manage K Grace’s social media accounts and write appropriate copy to attract new clients and hires

Provided exceptional customer service and worked with customers and patients to fit and sell framesBilled and filed insurancesImplemented doctor’s instructions and recommendations for patientReceived and processed spectacle and contact lens ordersHandled incoming phone calls and emails from patients to schedule appointments, obtain insurance information, and address patients’ questions and concerns

Recruited, interviewed, and trained all new hiresAccountable for the upkeep of employee files, and facilitated employee reference checksRepresented the store at corporate visits, recruiting events, group and individual interviews, and orientations

Coached and motivated associates to make sales goalsEnsured appropriate behaviors were executed to drive optimal customer experienceImplemented initiatives such as the Express Credit Card, customer capture, and various selling strategies