As a Major Account Executive/Sr Performance Advisor at AutoFi, I partnered with dealerships nationwide to drive sales excellence and customer satisfaction. I managed a portfolio of 90-125 dealers, including National Accounts and Dealer Groups, collaborating with cross-functional teams to achieve success. Through retraining, relationship building, and follow-up, I successfully transformed challenging dealerships into positive experiences.

Leading a team of Field Sales Reps to drive business to auctions and all electronic auction venues offered by Manheim. Collaborate daily with auction management and customers to provide win-win solutions with efficiencies that improve dealer wholesale profitabilty and help Manheim achieve greater market share.

Responsible for maintaining and growing relationships with existing Manheim customers actively servicing assigned customer accounts, selling new or incremental Manheim services, and ensuring that any service issues are effectively addressed.

Manheim's National Phone-Based Sales Representative provides primary account management for dealers who are remote, or who currently do minimal business with Manheim. - Develop and execute a plan to grow assigned accounts- Services accounts via phone, looking for incremental growth opportunities- Addresses service issues for customers by partnering with other sales groups, customer support or other Manheim departments.- Utilizes SAM on a daily basis for reporting purposes- Works… Show more Manheim's National Phone-Based Sales Representative provides primary account management for dealers who are remote, or who currently do minimal business with Manheim. - Develop and execute a plan to grow assigned accounts- Services accounts via phone, looking for incremental growth opportunities- Addresses service issues for customers by partnering with other sales groups, customer support or other Manheim departments.- Utilizes SAM on a daily basis for reporting purposes- Works closely with the and Account Management to seamlessly transition accounts in & out- Achieves or exceeds established sales goals as set by Manager- Deliver superior customer experience in order to achieve account retention and growth- Establishes productive relationships with key Manheim personnel within auction locations, national sales teams, auction relation teams, customer care, and corporate headquarters Show less

Developed trend analysis and reports for Customer Operations management team to support in high-level decisions that included forecasting, capacity, workload, call volume, and head-count.Performed monthly employee productivity and workload analysis to determine department capacity and made recommendations to management.Part of vendor team that created an automated online tool to communicate with customers.Served as SME for in-house Agent Review System to manage employee… Show more Developed trend analysis and reports for Customer Operations management team to support in high-level decisions that included forecasting, capacity, workload, call volume, and head-count.Performed monthly employee productivity and workload analysis to determine department capacity and made recommendations to management.Part of vendor team that created an automated online tool to communicate with customers.Served as SME for in-house Agent Review System to manage employee productivity and recommended solutions.Provided 2 year trending report for Senior Director of Consumer Services for future forecasting. Show less

Acted as liaison between sales team, local field office of AutoTrader magazine, and customers to ensure punctual and accurate ad placement. Assisted with sales calls to close B2C sales.2008 STAR (Showing True Achievements and Results) Recommended by management to participate in this exclusive AutoTrader leadership program.

Closed new business in Charlotte, NC sales territory; successfully increased revenue by 500%. (Built revenue from $2K a month to $10K a month) Utilized exemplary customer service skills to retain existing dealership accounts (B2B).Selected to be the new hire trainer, training over 100 individuals on AutoTrader systems and sales skills.Designed Customer Activity and Relationship System (CARS), Ad Manager, and Mile Markers curriculum to enhance department training.SOS… Show more Closed new business in Charlotte, NC sales territory; successfully increased revenue by 500%. (Built revenue from $2K a month to $10K a month) Utilized exemplary customer service skills to retain existing dealership accounts (B2B).Selected to be the new hire trainer, training over 100 individuals on AutoTrader systems and sales skills.Designed Customer Activity and Relationship System (CARS), Ad Manager, and Mile Markers curriculum to enhance department training.SOS (Simply Outrageous Service) Award Winner for improving department's efficiencies. Show less

Distributed 3M products to various Fortune 500 companies. (i.e. Georgia Power, Lockheed Martin, and Boeing)Took initiative and partnered with management to reorganize warehouse and implement a system for order expedition. Improved order efficiency and accuracy to ensure 100% customer satisfaction.Trained 5 new staff associates in warehouse duties and on customer delivery routes.Gained 12 new customers through commitment to excellent customer service.

Provided Courier services for largest station in Metro Atlanta.Assisted management team with restructuring routes for improved efficiency.Provided on the job training for 75 new couriers to ensure consistency.

Dedicated to customer satisfaction. Qualified potential buyers and worked with financial manager to close the deals. Contributed to largest volume sales in company history for month of February.Consistently met monthly sales quota for largest dealership in the Southeast, for seven out of nine months.Averaged $250K in monthly sales utilizing cold calls, referrals and other prospecting techniques.