•Provided senior management oversight of a nationwide administrative services contract in seven states and the District of Columbia with full P&L responsibility for 2.5 million in annual revenues.•Responsible for a team of 35+ on-site employees.•Managed the transition and implementation of contract operations previously provided by two other administrative services outsourcing providers.•Provided subject matter expertise in services that include chemical and biological screening of mail and scanning of critical customer documents. •Responsible for leading contract services expansion efforts.

•Provided senior management oversight of a portfolio of 20 Federal Government contracts with over 225 employees in Maryland, Pennsylvania, Virginia, Colorado and the District of Columbia.•Managed an annual division budget as large as $15 million with full P&L responsibility.•Exceeded budgeted gross profit margins by 20 to 35 percent annually.•Expanded existing contracts and implemented new contracts.•Established new performance expectations and standards across my portfolio of contracts that resulted in improved performance and customer satisfaction.•Obtained Top Secret security clearance.

•Managed several Federal Government contracts to include full P&L responsibilities.•Developed and coordinated strategic business development strategies for current and emerging business lines. •Provided subject matter expertise and division coordination for ServiceSource’s overall corporate business development efforts. •Played a key role in securing and implementing the first large scale Total Facilities Management contract and largest overall contract ($20 million annually) in ServiceSource history.•Managed the Human Resources team for the NOVA/DC/MD operations to include over 600 employees.•Reviewed and analyzed monthly P&Ls for an $80+ million division of ServiceSource. •Analyzed center based operations; developed a plan of action; and implemented a re-building plan that resulted in increased efficiency and accountability.•Provided research, development and implementation of an automated operational metrics tracking system.

Managed all operational, financial and sales facets of the Management Services Division of Balmar, Inc. Responsible for 11 client accounts representing over 3 million in annual revenue and 50+ employees.

Managed all operational facets of the Management Services Outsourcing division and integration of three different IKON divisions. Responsible for 45+ client accounts representing approximately 25 million in annual revenue and 330+ employees. Managed renewal and expansion activities of current contracts.

Managed the operations, profitability and growth of 10 client accounts representing approximately 3 million in annual revenue, while maintaining a focus on customer service and excellent client relations. Responsible for the general management, training and retention of a successful operational staff (10 Client Site Managers and 60+ On-Site Employees).

Managed the operations, profitability and growth of 13 client accounts representing over 2 million in annual revenue, while maintaining a focus on customer service and excellent client relations. Responsible for the general management, training and retention of a successful operational staff (13 Client Site Managers and 35+ On-Site Employees).