Brant W. Email & Phone Number

Boston

My Roles and Responsibilities of Regional Manager - Americas include managing a team of 8 direct reports and the following:-Act as personnel manager for local support analysts -Conduct performance management and career development conversations -Drive positive culture and teamwork across the department (regionally and globally) -Manage scheduling, workload, and overall capacity for local support analysts -Train new hires and lead additional skills trainings based on demand-Liaise with Human Resources to assist with sourcing, recruiting, and onboarding -Ensure compliance with current internal tools and processes and proactively identifying future improvements to drive throughput and efficiency -Champion high quality customer service is delivered and aligns with company core values

Greater Boston Area

Veson Nautical develops the world's leading enterprise software platform for the commercial maritime shipping industry. I provide technical support and solutions for both of Veson Nautical's two products: IMOS and Veslink, for a global client base of over 7,000 users from 200 plus prominent maritime organizations. I collaborate with clients to continuously improve their efficiency and workflows, as well as assisting in the development of new features.

Burn'S Harbor, Indiana

Worked closely with port superintendents, where I helped to facilitate the discharge of ship’s cargo, and assisted in the oversight of the entire port operation process. Analyzed damage cargo,and completed the requisite follow ups needed. Became familiar with shipping inco terms, cargo inspectors, and general port operations.

Worcester, Ma , Various Locations

Managed all aspects of Wyndham brand hotels. Performed monthly accounting reports, analyzed financial statements, and created pro forma financial statements. Further developed Quickbooks accounting software skills. Conducted interviews, and established monthly performance reviews.

Amherst, Ma

Responsible for troubleshooting and diagnosing Macintosh and Windows personal computers. Accountable for repairing the product to meet or exceed Apple's Certified Technician Standards.

West Springfield, Ma

Responsible for managing fellow front desk staff to ensure guest satisfaction exceeded Candlewood Suite’s standards. Organized and performed bi-weekly staff meetings, monthly performance evaluations, and managed the weekly schedule.

Master Of Business Administration - Mba

Bachelor Of Science (Bs), International Maritime Business

Activities and Societies: Green Club, Criminal Justice Club, Business & Investment Club, Turning Tides (MMA's own literary arts annual.