Brant Lott Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, GA

Greater Atlanta Area

HDI Atlanta is specifically for IT service and support professionals. There are a number of organizations out there for professionals in the customer service field. HDI is the organization that specifically serves Information Technology service and support professionals. We understand the unique challenges and requirements of technical help desks and we.

Norcross, GA

• Supervised and managed the day-to-day activities of a 5-person desktop support staff supporting 900+ users in Norcross, GA, Moorestown, NJ and Ottawa, Ontario.
• Monitored tickets to ensure timely responses, satisfactory problem resolution and ticket closure.
• Provided troubleshooting and technical assistance when necessary, and served as escalation point for all requests.
• Coordinated technician scheduling to ensure adequate desktop support coverage at all times.
• Provided guidance, training, and career development for the desktop support technicians, including assistance with setting goals and objectives for performance reviews.
• Responsible for ensuring the reliable support of remote employees, including outside sales representatives and field technicians who accessed the corporate network via the VPN.

Norcross, GA

• Proactively assumed a leadership role for junior technicians, providing guidance and support.
• Provided first class desktop support to end users via email, phone, IM and work orders.
• Created/maintained SharePoint team site for Ask the Geek newsletter, a “How-To” document repository, as well as internal IT Support group shared documentation.
• Produced extensive written and verbal communications, including emails, technical instructions, training documentation and progress reports to senior management and executives.
• Provided support for outside sales and field techs for VPN, hardware and application issues.
• Managed domain user and computer accounts in Active Directory.

Colorado Springs, CO

The primary mission of the HDI Desktop Support Advisory Board is to provide advice and guidance for the creation of industry standards, best practices, research, expert sharing, and continued professional development to match the unique needs of the desktop support community. This strategic group of industry leaders have committed to share their time and.

Norcross, GA

• Supported PC hardware, software and network connectivity via one-on-one interaction, telephone, e-mail and requests submitted to the Altiris Helpdesk Client.
• Provided telephone support to the outside sales force for VPN and dial-up connectivity issues, as well as a variety of hardware and software support issues.
• Received multiple “Good as Gold” certificates for providing exceptional support to end users.
• Provided as-needed technical training on various software applications for end users.
• Interfaced with 3rd-party support to determine solutions to problems with workstations, laptops, peripherals, handheld devices, network connectivity, software, standalone and network printers, scanners, and fax machines.
• Assisted with Windows 2000 server and workstation configuration and deployment, along with associated support issues.

Designed voice and data cabling infrastructures for inside plant projects. Also designed backbone cabling infrastructures for outside plant projects. Provided design drawings, scopes of work and material lists.

Designed voice and data cabling infrastructures for inside plant projects. Also designed backbone cabling infrastructures for outside plant projects. Provided design drawings, scopes of work and material lists.

Master Of Arts - Ma, Mass Communication/Media Studies

Ba Communications, Communications, Journalism

Education record

High School Diploma