Braulio Naranjo Oconitrillo Email & Phone Number

Costa Rica

San José, Costa Rica

This is a client facing critical position, I'm responsible of stakeholder and vendor management for nine clients operating globally, my role's specific responsibilities include monitoring, supervising, and auditing the payroll operations.I'm involved in process improvement efforts, implementations for new clients, processes, and tools. Currently leading a.

The Amazonian Experience Survey Program is an employee survey program designed to capture employee sentiment for HR teams. My main responsibility as an employee experience analyst was to fill the employee sentiment gap between high-level global and or regional organizational surveys and disjointed independent surveys for stakeholders throughout HR.I worked.

Focused on auditing the processes that I designed and transitioned from different locations to Costa Rica (in my previous position), creation of new tools to help to automate the audit process in place.

Costa Rica

Role and responsibilities: recruitment, process design, creation and maintenance of process documentation (SOPs), data analysis, build reporting tools, change management, learning development, trainer (train the trainer), QA auditor, work with stakeholders and program managers to define and implement business strategies, SLAs and deliverables, coaching and.

Heredia, Costa Rica

Document and control of client contract changes, program deliverables administration, control and mitigation of risks and issues. Coordination of SLAs and performance review. Provide advice to the project office manager.

Heredia, Costa Rica

• Training delivery, metrics, creation and maintenance of training materials and assessment results analysis.
• Development of training strategies, content creation, soft skills training for managers and team leaders.
• Redesign of training plans for more than 80 different positions.

Heredia, Costa Rica

Accounting process and accounts reconciliation, government and third-party payments, procedure updates, legislature documentation updates, case management, customer service & attention to employee inquiries, process optimization.

San José, Costa Rica

Responsibilities: call center’s customer service agent

Heredia, Costa Rica

Responsibilities: call center’s customer service agent

San José, Costa Rica

Responsibilities: cash desk area attention

Alajuela, Costa Rica

Responsibilities: cash desk area attention, financial services platform, personnel training, checks recovery, portfolio closure, creation and preparation of management reports.

Bachelor'S Degree, Advertising Design

Advertising design includes the creation, distribution and print publications, such as: magazines, newspapers, books, brochures, brochures.

Bachiller En Administración Con Enfasis En Mercadeo Y Ventas, Business Administration And Management, General