Marcelo Bravo Email & Phone Number

São Paulo E Região, Brasil

Minha missão é identificar oportunidades que impulsionem o crescimento dos nossos clientes, ao mesmo tempo em que fortalecemos nossa presença no mercado. Trabalho em estreita colaboração com nossa equipe multifuncional para garantir que nossas soluções atendam precisamente os desafios de cada projeto. Minha paixão por encontrar caminhos sob medida para cada situação é o que me impulsiona. Colaboro com fornecedores e aliados para garantir que nossos serviços não apenas atendam, como excedam as expectativas de nossos clientes.

São Paulo E Região, Brasil

Reporting to Xerox Brazil’s president and functionally to the vice-president of developing countries, I was responsible for double-digit year-over-year revenue increase, and profit improvement year-over-year, transforming the site’s supplies management and margin improvement in 2017. Customer retention and Digital Solutions revenue increase. I implemented Remote Technical Service to save money year over year.

São Paulo E Região, Brasil

Reporting to Xerox Brazil’s president and functionally to the vice-president of developing countries, I was responsible for Integrated Supply Chain, reducing air yearly freight expenses, and scrapping and cleaning the aging items. Supplier price renegotiation and process transformation, cost, and SLA efficiency impacting a year-over-year.

São Paulo E Região, Brasil

Reporting to Xerox Brazil’s president and functionally to the vice-president of developing countries, I was responsible for supplies pricing and go/to Market, implementing three levels of different prices for each part number, and balancing the sales cycle to manage through penetration and consumption. Parts revenue and profit increased due to the margin balance between the product characteristic, process approval automation, and BI penetration management. Improve the technical SLAs by changing the Authorized Service Provider coverage.

São Paulo E Região, Brasil

Reporting to Xerox Brazil’s president and functionally to the vice-president of developing countries, I was responsible for the department of the Business Process in Equipment Warranty transforming the chaos and moving down the open calls. Improving the technical SLAs. Increasing parts penetration, and capturing revenue increase in parts.

São Paulo, Brasil

São Paulo E Região, Brasil

Reporting to Simpress’s president, responsible for logistics, transport, stock, supply-chain, importation, purchase, invoices, contracts, project, implementation, production center, laboratory, BPO operations, commercial back office (direct and channels) and service administration, call center and service desk. (300 employees)Was responsible for logistic insourcing, and customer services SLA recovered.Leadership year price readjustment negotiated. Negotiation with large suppliers and different types of customers. Customer remote management was implemented for sales efficiency improvement.

São Paulo E Região, Brasil

Reporting to Xerox Brazil’s president and functionally to the vice-president of developing countries, I was responsible for the department of the Business Process Outsourcing (BPO) and Imaging Center, to manufacture an off-site document involving supply chain, logistics, purchasing, production, IT, finance, business, client relations, and HR activities, with a national focus and a team of 2,000 employees.I was responsible for managing the P&L of Brazil’s service operations stabilizing the gross business margin, gaining two margin points during this period, and for SLAs with clients nationwide with different levels of complexity, managing, and negotiating contracts. I was responsible for reviewing the business unit’s strategic plan, repositioning offers, covering, and organizing sales models and operations.

Rio De Janeiro E Região, Brasil

I was responsible for managing the P&L in Latin America (Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, and Venezuela), having implemented a single management model for all countries, and leading a team of 3,000 employees in the presales and aftermarket, support, operations, implementation, and delivery. The revenue of the growth strategy implemented.I developed strategic studies for sharing lower-cost infrastructures for centralizing services and reducing the number of centers throughout the countries, consequently satisfying the demands of the digitalization market.

Rio De Janeiro E Região, Brasil

I was responsible for managing the P&L, gaining margin points in 2008 and implementing a standardized national system for managing business and processes, being responsible for marketing, presales, new business and aftermarket, technical support, operations, implementation, and delivery, with a team of 1,500 employees. Restructured and developed a model for the Xerox Digitalization Center, ensuring an increase in revenues and profits in 2008. Developed and implemented the Vision and Mission, communications process, business management, and professional profiles, and defined KPIs for the area, increasing customer satisfaction by 10% and employee satisfaction by 15%.Managed cost reduction projects, using Lean Six Sigma; I implemented the 5S concept in the entire operation and reviewed the business pricing model of presales, improving the sales close rate from 5:1 to 3:1. New revenue strategy implemented through operators.I led the multifunctional team in reviewing taxes in the organization’s value chain, obtaining a reduction, and defined the cash flow management model during the implementation phase of projects, anticipating the average ROI by one month. I redefined the change in the inventory and consumption policy, reducing inventories and consumption.

Rio De Janeiro E Região, Brasil

I was responsible for managing the P&L, gaining nine margin points, launching products in the software area, defining their market positioning, price, coverage, campaigns, communications, sales strategy, and contracts with partners and clients, as well as gradually transferring and negotiating the equipment leasing business to the outsourcing services model for large contracts.Developed research to assess the potential of offering digitalization, culminating in the launching of a new Digitalization Center in São Paulo, boosting 50% of the business’s current revenue.

Rio De Janeiro E Região, Brasil

I developed and implemented the new business, Vision, and Mission, I was responsible for 2nd level support to Latin America for the American software company Documentum (GED, ECM, Workflow), generating annual revenues, defining and implementing a Call Center structure. I was responsible for providing 2nd level support for IT solutions in Document Management in Latin America, Western Europe, Africa, and China, reducing costs.

Master Of Business Administration, Business

Bachelor Of Electrical Engineering, System Computer

Bachelor Of Electrical Engineering, Electronic And System Computer