Brayan Hernandez Email & Phone Number

Homestead, Fl, Us

-Provide technical troubleshooting for Tandem insulin pumps, integrated software, mobile apps, and t:connect patient portal, including integration with CGM medical devices.-Champion customer needs as a technical advocate, relaying feedback and technical challenges to internal teams to support product development and continuous improvement.-Respond efficiently and empathetically to customer inquiries and issues through inbound calls, online contacts, and occasional chat support, ensuring quick and satisfactory resolution.

Homestead, Florida, United States

-Diagnosed and resolved software and network issues for customers, delivering prompt and effective solutions that improve device functionality and enhance the user experience-Clearly articulated contract terms and pricing details, ensuring customers fully understand their agreements and make informed decisions-Processed payments for postpaid and prepaid customers using Verizon’s complex technical systems, ensuring accuracy and efficiency in every transaction

Miami, Florida, United States

-Efficiently diagnosed and repaired hardware and software issues across various mobile devices, including smartphones, computers, and tablets-Utilized specialized tools and equipment to conduct precise repairs, ensuring devices were returned to customers in optimal working conditions-Maintained a high level of attention to detail and quality assurance throughout the repair process to minimize errors and ensure customer satisfaction

Miami, Florida, United States

-Led and supervised a team of repair technicians providing guidance, training and support to ensure efficient operations and exceptional customer service delivery-Showcased proficiency in diagnosing and repairing diverse electronic devices-Managed inventory levels, ordering supplies as needed to maintain adequate stock of parts and accessories while optimizing cost efficiency

Miami, Florida, United States

- Conducted thorough hardware inspections and component testing to identify faulty parts and determine appropriate repair or replacement solutions- Provided technical support and troubleshooting assistance to end-users via phone, email or in person interactions, guiding them through problem solving steps offering practical solutions- Stayed updated on the latest smartphone technologies, trends and repair techniques through self-directed learning

Miami, Florida, United States

-Exhibited strong expertise in diagnosing and repairing a broad array of electronic devices-Conducted regular performance evaluations and provided daily feedback to team members-Streamlined repair workflow and quality control, reducing turnaround times, and enhancing customer satisfaction and retention