Brayan Hernandez Email and Phone Number
Experienced device repair technician with extensive expertise in the field and a Google IT Support Specialist certificate. With a solid background in diagnosing and resolving various hardware, software, and network issues, I ensure smooth and efficient operations. I am eager to expand my knowledge and passion for all aspects of IT, continually enhancing my skill set to support technological advancements.I am dedicated to providing top-notch technical assistance and innovative problem-solving solutions. My expertise lies in over 12 years of experience in the device repair industry, which has allowed me to encounter and resolve a large variety of issues across numerous devices and operating systems. I am committed to delivering exceptional customer service and fostering positive relationships with clients, ensuring their needs are met promptly and effectively. Additionally, I stay updated with emerging technologies and best practices to continuously optimize IT infrastructure and enhance user experiences.Let's connect and collaborate on driving technological excellence together!
Tandem Diabetes Care
View- Website:
- tandemdiabetes.com
- Employees:
- 2194
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Technical Support Specialist IiTandem Diabetes CareHomestead, Fl, Us
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Customer Technical Support SpecialistTandem Diabetes Care Nov 2024 - Present-Provide technical troubleshooting for Tandem insulin pumps, integrated software, mobile apps, and t:connect patient portal, including integration with CGM medical devices.-Champion customer needs as a technical advocate, relaying feedback and technical challenges to internal teams to support product development and continuous improvement.-Respond efficiently and empathetically to customer inquiries and issues through inbound calls, online contacts, and occasional chat support, ensuring quick and satisfactory resolution.
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Wireless SpecialistRussell Cellular Jan 2024 - Oct 2024Homestead, Florida, United States-Diagnosed and resolved software and network issues for customers, delivering prompt and effective solutions that improve device functionality and enhance the user experience-Clearly articulated contract terms and pricing details, ensuring customers fully understand their agreements and make informed decisions-Processed payments for postpaid and prepaid customers using Verizon’s complex technical systems, ensuring accuracy and efficiency in every transaction -
Repair TechnicianGofix Mobile Jul 2023 - Dec 2023Miami, Florida, United States-Efficiently diagnosed and repaired hardware and software issues across various mobile devices, including smartphones, computers, and tablets-Utilized specialized tools and equipment to conduct precise repairs, ensuring devices were returned to customers in optimal working conditions-Maintained a high level of attention to detail and quality assurance throughout the repair process to minimize errors and ensure customer satisfaction
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Store Manager/ Repair TechnicianTechy Aug 2020 - Jan 2023Miami, Florida, United States-Led and supervised a team of repair technicians providing guidance, training and support to ensure efficient operations and exceptional customer service delivery-Showcased proficiency in diagnosing and repairing diverse electronic devices-Managed inventory levels, ordering supplies as needed to maintain adequate stock of parts and accessories while optimizing cost efficiency -
Repair Technician911 Phone Repair Oct 2018 - Dec 2019Miami, Florida, United States- Conducted thorough hardware inspections and component testing to identify faulty parts and determine appropriate repair or replacement solutions- Provided technical support and troubleshooting assistance to end-users via phone, email or in person interactions, guiding them through problem solving steps offering practical solutions- Stayed updated on the latest smartphone technologies, trends and repair techniques through self-directed learning -
Store Manager/ Repair TechnicianEnhanced View Services Inc. Sep 2012 - May 2018Miami, Florida, United States-Exhibited strong expertise in diagnosing and repairing a broad array of electronic devices-Conducted regular performance evaluations and provided daily feedback to team members-Streamlined repair workflow and quality control, reducing turnaround times, and enhancing customer satisfaction and retention
Frequently Asked Questions about Brayan Hernandez
What company does Brayan Hernandez work for?
Brayan Hernandez works for Tandem Diabetes Care
What is Brayan Hernandez's role at the current company?
Brayan Hernandez's current role is Technical Support Specialist II.
Who are Brayan Hernandez's colleagues?
Brayan Hernandez's colleagues are Victor Simeonov, Stephanie Regensberg, Brigid Bergin, Alexander Estrada, Preeti Singh-Pmp®, Staci Strong, Drisana Moss.
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Brayan Hernandez
Sales Development Executive | Helping Companies Expand Globally With Talent Acquisition & Compliance Solutions.United States -
Brayan Hernandez
Dallas, Tx1airforce.com -
Brayan Hernandez
Salinas, Ca
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