Brayden T. Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

•Enhance direct sales while improving customer satisfaction by presenting various solutions.•Responsible for achieving sales targets through top-down selling and by creating a book-of-business to maintain customer relations.•Analyze consumer & business accounts to provide personalized solutions based on customers needs.•Consistently exceeding sales targets by successfully analyzing accounts to provide effective results.

Marquette, Michigan, United States

•Assisted in managing various technical projects to ensure a seamless experience for faculty and students.•Utilized campus data to provide effective tech resolutions and determine preventative measures.•Responsible for analyzing tech data, troubleshooting software and network issues, and implementing technical solutions across the university.•Conducted data analysis to identify trends in network related issues, recommended efficient tech solutions, reimaged computers, programmed and installed software, and optimized tech studios.•Significantly reduced tech downtime while improving software performance and enhancing faculty and student satisfaction with creative solutions.

Grand Rapids, Michigan, United States

•Analyzed and diagnosed mobile devices, laptops, and gaming consoles with a variety of hardware and software issues.•Supervise and carry out phone, computer, and tablet repairs for consumer and corporate accounts, ensuring efficient and high-quality service delivery.•Monitor and uphold the punctual resolution of technology repairs within RepairQ, ensuring timely completion and adherence to service level agreements.•Accurately input prospect and client data into Salesforce, ensuring comprehensive and up-to-date records for effective sales and marketing strategies.•Reduced customer wait times, resulting in higher satisfaction and increased repeat business.