Coordinator, Diagnostics Division
CurrentManagement of customer and tech service, logistics, planning, training, QA/regulatory demands and other activities; • Mngmt of the Diagnostics Div. Refurb Centre• Follow-up on to the customer call center, Test and Investigation, repairs, IPC cls II rework; • Control of loan contracts, device tracking, productivity, fulfillment of ISO 13485/ ONA accreditation requir. from major customers • Control of returns and shipment e-Docs, management of providers• Budget forecast and control, requesting new test and production equip.• Training of: Product usage for customers; the EPR system to new users; technical • Reporting of quality data and KPIs per company guidelines to our Headquarters in Ireland; implementation of product technical enhancements, handling of complaint and technovigillance tasks; Management representative in Audits • Vendor payment and control; dotted line support to EHS area related operations Accomplishments• Productivity rise to an average of 1000 pumps shipped to customers each year• Close-out of an average 200 queries from our Customer call center per year• Successful introduction of our pumps in accredited hospitals, • No lost cargo in more than six years of logistics control; over 300 e-Docs correctly issued per year; 100% of orders with correct tax parameters, allowing the company to reimburse IPI taxes• The area has been audited since 1998 with no critical observations• Implementation of the iQ Complaint Registering system; more than 3000 complaints processed within expected deadlines• Super User at two ERP implementation processes: SAP AES and SAP Symphony; experience in modules CS, MM, QM, SD and OTC • Creator of the Serv. Record Program History Device, allowed reports to be done in computer properly archived, saving 50% of process. time• Registry of two pumps at ANVISA; manual and labeling translations, power cord localization process, all successfull• Correct implementation of dozens of technical modifications
