Management of customer and tech service, logistics, planning, training, QA/regulatory demands and other activities; • Mngmt of the Diagnostics Div. Refurb Centre• Follow-up on to the customer call center, Test and Investigation, repairs, IPC cls II rework; • Control of loan contracts, device tracking, productivity, fulfillment of ISO 13485/ ONA accreditation requir. from major customers • Control of returns and shipment e-Docs, management of providers• Budget forecast and control, requesting new test and production equip.• Training of: Product usage for customers; the EPR system to new users; technical • Reporting of quality data and KPIs per company guidelines to our Headquarters in Ireland; implementation of product technical enhancements, handling of complaint and technovigillance tasks; Management representative in Audits • Vendor payment and control; dotted line support to EHS area related operations Accomplishments• Productivity rise to an average of 1000 pumps shipped to customers each year• Close-out of an average 200 queries from our Customer call center per year• Successful introduction of our pumps in accredited hospitals, • No lost cargo in more than six years of logistics control; over 300 e-Docs correctly issued per year; 100% of orders with correct tax parameters, allowing the company to reimburse IPI taxes• The area has been audited since 1998 with no critical observations• Implementation of the iQ Complaint Registering system; more than 3000 complaints processed within expected deadlines• Super User at two ERP implementation processes: SAP AES and SAP Symphony; experience in modules CS, MM, QM, SD and OTC • Creator of the Serv. Record Program History Device, allowed reports to be done in computer properly archived, saving 50% of process. time• Registry of two pumps at ANVISA; manual and labeling translations, power cord localization process, all successfull• Correct implementation of dozens of technical modifications

Test of medical devices at production line, field services, repair of devices in laboratory

Minor-aprentice, electronics, later Electrician: maintenace and refurbishment of large indrustrial equipment