Breanni Doura Email & Phone Number

Raleigh, North Carolina, United States

Trial Coordination: Oversee the lifecycle of clinical studies, from participant recruitment to data collection and closeout.• Compliance Assurance: Ensure adherence to Good Clinical Practice (GCP), FDA regulations, and IRB standards.• Data Management: Maintain accurate, high-quality data to support the integrity of research findings.• Participant Advocacy: Act as the primary liaison between participants and the research team, ensuring informed consent and addressing questions with empathy and clarity.• Collaboration: Work alongside multidisciplinary teams to achieve study goals and advance medical knowledge.

Durham, North Carolina, United States

• Provides outreach and support to patients• Surpasses sales goals through implementing suggestive selling techniques and best in class customerservice.• Prioritize customer care while interacting with clients by leveraging value based statements languageto solidify the overall experience as positive, directly resulting in higher customer satisfaction.• Demonstrates key team member qualities by quickly cross training in order to provide coverage in otherfunctional areas during peak volume.• Acts as client advocate and supported the development relationships between care managers and• patients.

Raleigh-Durham, North Carolina Area

-Create a welcoming environment for guests by offering a work greeting and building rapport.- Acts as a liaison between medical staff, patients, vendors, and insurance agents to ensure comprehensive and holistic care plans & inclusive communication.- Provide full resolution to any complaints leveraging clear communication, presentation of alternative solutions, and creative problem solving skills.- Process payers, medical billing & collections, and accounts payable, ensuring adherence to all regulations for over 20 patient accounts on a daily basis.- Manage the schedules for 7 North Carolina nurses to optimize scheduling efficiency and ensure appropriate coverage for patient care needs.-Successfully schedule over 100 patient assessments weekly.-Provides resolution, education or resources to 50 + inbound callers daily.- Maintained 100% quality in quality performance standards, exceeding the 95% contractual requirement set forth by NC Medicaid for 5 consecutive months by improving & developing process documents, procedures and processes.

Raleigh-Durham, North Carolina Area

- Researched, analyzed and gathered information to accurately answer incoming inquires and requests related to benefits eligibility.- Improved communication between beneficiaries and providers by accurately tracking orders, updating demographics, and verifying recipients’ data.- Provided timely resolutions and answered account specific inquires directly related to patient’s health care needs, scheduling needs and benefits coverage.- Verified customer information to guarantee accuracy when making changes to account information.- Maximized client account experience by efficiently delegating 70+ account inquires and requests on a daily basis.- Filed 20 billing claims through NC Tracks weekly for Personal Care Services providers to support quality of life improvements for key patient demographic.

Bachelor Of Science, Mass Communications: Public Relations

Master'S Degree, Health Services Administration