Breanni Doura Email & Phone Number

Raleigh, North Carolina, United States

• Trial Coordination: Oversee the lifecycle of clinical studies, from participant recruitment to data collection and closeout.
• Compliance Assurance: Ensure adherence to Good Clinical Practice (GCP), FDA regulations, and IRB standards.
• Data Management: Maintain accurate, high-quality data to support the integrity of research findings.
• Participant Advocacy: Act as the primary liaison between participants and the research team, ensuring informed consent and addressing questions with empathy and clarity.
• Collaboration: Work alongside multidisciplinary teams to achieve study goals and advance medical knowledge.

Durham, North Carolina, United States

• Provides outreach and support to patients
• Surpasses sales goals through implementing suggestive selling techniques and best in class customerservice.
• Prioritize customer care while interacting with clients by leveraging value based statements languageto solidify the overall experience as positive, directly resulting in higher customer satisfaction.
• Demonstrates key team member qualities by quickly cross training in order to provide coverage in otherfunctional areas during peak volume.
• Acts as client advocate and supported the development relationships between care managers and
• patients.

Raleigh-Durham, North Carolina Area

-Create a welcoming environment for guests by offering a work greeting and building rapport.- Acts as a liaison between medical staff, patients, vendors, and insurance agents to ensure comprehensive and holistic care plans & inclusive communication.- Provide full resolution to any complaints leveraging clear communication, presentation of alternative.

Raleigh-Durham, North Carolina Area

- Researched, analyzed and gathered information to accurately answer incoming inquires and requests related to benefits eligibility.- Improved communication between beneficiaries and providers by accurately tracking orders, updating demographics, and verifying recipients’ data.- Provided timely resolutions and answered account specific inquires directly.

Bachelor Of Science, Mass Communications: Public Relations

Master'S Degree, Health Services Administration