• Handled the application and reconciliation of all Medicare payments to outstanding account balances and write off adjustments as necessary. • Identify and reconcile payment issues in a timely manner. • Responsible for the application and reconciliation of payments to outstanding account balances for various payers. • Responsible for the application and reconciliation of payments to outstanding patient account balances. • Work closely with Business Support to identify and correct revenue variances and system anomalies as needed.

• Provided outstanding customer service to external Mental Health Providers, facilities and customers as needed. • Responsible for communication with appropriate personnel with regards to customer benefit structure. • Identified and resolved claim payment issues. Responsible for preparing pre-authorization communications for inpatient mental health hospitalizations, inpatient detoxifications, intensive outpatient substance abuse programs and various Employee Assistance Programs.

• Responsible for working Processing Change requests including add/removes, disconnects, PIC changes and order changes to existing customer accounts. • Provided outstanding customer service to customer and external staff as needed. • Responsible for incoming phone calls from customers with regards to account updates and repair issues. • Handled processing and distributing repair tickets in a timely manner. Responsible for processing all conversion orders in a timely manner. • Completed special projects as assigned by management.

• Responsible for reviewing work orders for accuracy and distributing to appropriate provisioners. • Responsible for tracking the database orders to ensure that appropriate scheduling is completed in a timely manner. • Submitted and transferred customer listing orders to Qwest Communications as needed. • Responsible for reviewing changes to customer listings and communicating with appropriate personnel to ensure correct listing in the White Pages.