Bree Tingler Email & Phone Number

Powell, Oh, Us

Accurately reports Potential Adverse Events (PAE) to drug manufacturers in a timely manner. Serves as a subject matter expert on PAE’s and reporting process for multiple department guidelines.Responsible for regular (weekly/monthly) reconciliation of PAE reporting.Completes quarterly audits to ensure all PAE’s have been reported accurately per manufacturer contract agreements.Audits calls/chats regarding PAE interactions to confirm appropriate PAE handing steps and provides feedback to agents.Created and manages to completion Quality Events (QE’S)/ CAPA via MasterControl for any missed PAE deadlines.Develops and updates PAE related confluence resources to ensure they are up to date and accurate for employees. Assists with new application User Acceptance Testing (UAT) and provides valuable feedback.Assists with new hire / seasonal employee onboarding.

Columbus, Ohio, United States

Accurately followed workflow to ensure support for providers, pharmacies, and insurance plans through the prior authorization and appeals processes.Reviewed insurance determination letters and created appeals on denied medications as appropriate based on denial reason, drug and plan coverage.Joined the Adverse Event Track taking on additional responsibilities in March 2022 and acted as a subject matter expert on adverse events. Reviewed submitted Jira tickets to ensure reportable PAE event and contacted manufacturer via their preferred reporting methods (phone, email, portal).

Dublin, Ohio, United States

Responsible for ordering and monitoring transportation of chemical materials from start to arrival ensuring accuracy and sensitive handling of potentially hazardous material.Used SAP and SalesForce with strong organizational skills to maintain over 12 large enterprise accounts.Worked independently to maintain customer satisfaction and ensure business retention.

Hilliard, Ohio

Developed, managed and maintained customer relationships and comfortably interacted with all levels of professionals via phone and emailCompleted requests via email for large/bulk order requests where a high level of accuracy is required in adherence with company contractsAssisted in resolving a variety of billing concerns for small, medium and large businesses and government accountsEnsured accuracy in personalized account handling proceduresWorked well under pressure with limited supervision and meeting deadlines regardless of frequent interruptions and redefined priorities with attention to detailManaged disputes tactfully and respectively while provided satisfactory resolutionsPartnered with cross functional teams such as IT, network support, credit and activations teams, business finance operations, warehouse and sales to provide a quick and accurate resolution for the customer

Hilliard, Ohio

Provided advanced tier 2 technical support via Nuance chat program and demonstrated efficient multitasking by assisting multiple customers simultaneously Collaborated with teams such as IT, NRB, warehouse and leadership to precisely resolve the root cause of an issueProactively reviewed various transactions for accuracy and addressed any account concerns to prevent repeat contact including order processing, online transactions, promotions and billingConsistently obtained leading status on departmental set metrics for quality and efficiencyPresented rate plan options, provisioning, promotional and equipment rebates

Supported the Excel Help Desk Team by answering calls, checking technicians in and out of job sites and updating technical services provided in ticketing systemProvided weekly status reports to clientsAssisted with rollout of national company’s technology assessment project at over 450 locations Responsible for sending technical documents to technicians and ensuring technician was well prepared for dispatch to include being on time and having the correct toolsResolved billing and invoicing disputes to the satisfaction of both parties

Demonstrated the ability to learn and adapt quickly with limited training time available. Operated truck carrying guests through safari with no incidents. Modeled the Disney values (openness, respect, courage, honesty, diversity and integrity) at all times