Breia Pratt Email & Phone Number

Memphis, TN, US

Memphis, Tennessee, United States

• Managing the day to day activities within the branch, (i.e running reports, training new team members,processing transactions, assisting members in person and via phone/chat)
• I assist my team with processing disputes, opening/closing accounts, balancing drawers and checks, following banking protocols and procedures
• Building an impeccable rapport with members to ensure their loyalty

Dallas, Texas

• Build rapport to create quality customers for our clients for collections
• Meet mandatory collection goals
• Handled past due accounts including; fraudulent activities, credit reporting, payment activity, and skip tracing consumer accounts.
• Become knowledgeable of all our clients properties, policies, and procedures
• Profound knowledge of the Fair Debt Collection Practices Act (FDCPA)
• Ability to maintain confidentiality of information

Carrollton, Texas

• Managed to meet collection goals, maintain my title as a top collector and customer service goals by required deadline.
• Handled past due accounts including; fraudulent activities, credit reporting, payment activity, and skip tracing consumer accounts.
• Portrayed leadership skills by training new employees and being knowledgeable of policies and procedures
• Profound knowledge of the Fair Debt Collection Practices Act (FDCPA)
• Post-date payment arrangements for future dates
• Proficient with commonly used collections practices and procedures