Ben Reid Email & Phone Number

I manage Ciellos's Microsoft Partner Accelerator Program (MPAP), with responsibilities encompassing both team coordination and service development and delivery. We enable Microsoft partner success for both SIs and ISVs. We stay on top of Microsoft program developments, advise partners on the strategic value of those programs, train partner employees on key tasks in Partner Center, and directly administer partnerships in Partner Center to ensure partners can take advantage of program benefits and incentives.Ciellos is a Microsoft Cloud Solution Provider, delivering business system consulting and services with a focus on Microsoft Dynamics 365, Azure and related technologies. We guide and advise customers and partners in business systems change and the infrastructure that supports, including systems implementations, customizations and integrations, Cloud infrastructure and migrations, process reengineering, upgrading and managed ongoing support. Our range of services also include developing and managing products and integration into business systems, with a focus on systems sustainability and rapid go-to market response.

Bellevue, Washington, United States

As a partner experience specialist in Microsoft's GPS organization, I help partners succeed by leveraging Partner Center to drive seller engagement & transact in the commercial marketplace.I work across GPS teams to accelerate partner success and provide expert advice to Microsoft's Partner Development Managers. In addition to driving co-sell & marketplace engagement, I also provide high-touch escalation services to improve the partner support experience, analyzing end-to-end performance of support & escalation processes, and coordinating white glove support escalations, focus groups, & SMEs to boost satisfaction. Within the organization, my team is responsible for readiness, KPI reporting, 1:1 support, troubleshooting & services delivery for essential ROB programs ranging from personnel alignment to partner business & technical development planning.In addition to my full-time Partner Experience work, I was contracted to manage & execute a special project to identify, analyze & correct hundreds of CRM data anomalies across 1500+ managed partner accounts.

Bellevue, Washington, United States

As a part of the Sales Fundamentals Clinics advisory team, I was tasked with assessing, revising, and delivering sales training presentations for new Microsoft Account Executives, with an emphasis on team building and analytics training. In addition to assessment and revision work, I delivered over 100 hours of direct, one-to-one sales advisory sessions to Account Executives on the Role of the AE, CRM software use norms, pipeline management, team & relationship orchestration, and account planning procedures.

Carbondale, Illinois

I worked as a graduate assistant teaching introduction to public speaking as a part of the University's basic course requirements, and served as the assistant coach of SIU's national champion debate team.

Tyler, Texas

I worked as the Assistant Director, providing administrative assistance and working as an adviser to the Director. I was primarily responsible for managing day-to-day team operations, workstream management, team cohesion, and overseeing research analysis.

Master Of Arts (M.A.), Communicaton Studies

Activities and Societies: SIUC Debate, GA United, Student Communication OrganizationI studied communication studies as a generalist.

Bachelor Of Arts (B.A.), Political Science

Activities and Societies: McKendree Debate, Pi Kappa Delta Honor Society, Pi Sigma Alpha Honor SocietyI studied a mixed course of US.