Brenna T. Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Irvine, California, United States

• Technical Sourcing Recruiter & Project SpecialistRecruiting Functions:
• Developed multiple sources of qualified applicants, screening applicants, scheduling and conducting interviews, administering tests, checking references and background, and evaluating applicant qualifications for high.
• Screened resumes and phone interviewed qualified engineers and technical professionals, creating and updating complete candidate profile and position status.
• Worked with Managers to ensure requisitions are accurate and in compliance with state and federal regulations.
• Established and maintained relationships with key management, Hiring Managers And Business Developers to forecast and determine current and future company staffing goals while successfully developing proactive.
• ATS and CRM management. Project Management Functions:

Seattle, Washington, United States

• Management of high severity Amazon systems global outages, incidents and defects.
• Real-time queue management of contact center agents, contact flows, queues and hour of operation.
• Maintaining operational continuity for 8 global call centers with over 650 agents handling 500K contacts per month via SMS, chatand phone channels.
• Technical project proposal writing with focus on analytical data and root cause analysis.
• Management of technical project progress, implementation, and training of entire internal team of 13 peers.
• Technical troubleshooting and rapid defect discovery for AWS Connect Console.

Greater Seattle Area

• High Volume Hiring Support, facilitate candidates, on-site HR teams, and HVH Technical Support teams.
• Surpasses weekly performance metrics 142% for case handling and maintained 100% Quality Feedback for my entire tenurewith Amazon.
• Delivers positive candidate experiences by providing efficient and effective troubleshooting and solutions.
• Provides training and assistance to team members to maintain high productivity and performance metrics.
• Performs weekly Quality assurance audits for call center case management to improve agent performance metrics andpositive candidate response rates.
• Deep dives ad hoc issues for a variety of Amazon systems including Salesforce, People Portal, KNet, Quest, Remedy, Yeti,Quicksight, SharePoint.

Master Of Arts - Ma, Counseling Psychology

Graduate Certificate, Applied Biostatistics

Bachelor Of Arts - Ba, Psychology