Jeff Francis Email & Phone Number

Irvine, California

Los Angeles, California

Costa Mesa

Manage daily transportation of multiple clients from housing to treatment facility. Manage daily transportation of multiple clients to lab and/or doctor's appointments.Oversee purchase of items needed both at client housing and treatment facility. Manage staff of 2 drivers overseeing daily transportation duties.Maintain daily accounting of departmental spending.

Riverside, Ca

Coordinated with sales team in order to schedule installations and verify that the required equipment was in stock. Coordinated staff of 3 service technicians and various sub contractors, including daily schedules and parts process.Answered incoming calls, scheduled service as needed, and resolved service requests over the phone as well as handled escalated customer complaint calls. Prepared necessary paperwork daily (contracts, service tickets, etc.)Set up new accounts and filed paperwork as well as processed cancelations.Communicated with secured operations center to update customer database. Created various forms for fire testing and job tracking.

Santa Ana, Ca

Oversee operation functions of small alarm company.Coordinate staff of 4 service technicians and various sub contractors, including daily schedules and parts process.Assisted field technicians with programming alarm and access control panels.Effectively oversaw inventory process.Communicated with secured operations center to update customer database.Handled and effectively resolved escalated customer complaint calls.

Fountain Valley, Ca

Responsible for numerous office operations.Coordinated 7 service technicians including job scheduling, order processing, job flow tracking, and customer complaints and inquiries. Took incoming commercial and residential alarm calls totalling 200+ per day.Created several spread sheets to increase efficiency and productivity. Sprwadsheets included job tracking, weekly time reports, and service productivity reports.Distribute and track incoming service request calls within the service department. Process and research false alarm incidents. Handled escalated customer complaint calls regarding both service and billing issues.