Brenda Devine Email and Phone Number

Managed external contacts for CISO, VP's and Sr. Director's and kept track of periodiccommunication needed for priority contacts.Managed the CISO's complex and frequently changing travel arrangements and coordinated thepre-planning of trips.Conducted research to prepare, gather and proof briefing materials, agendas and decks for allexecutive-level meetings.Greeted visitors entering the office, determined the nature and purpose of visit and directed themto the appropriate destination.Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational cultureand employee morale.Directed administrative functions for the directors, principals, consultants and key managers.Distributed company-wide announcements, booked conference rooms and coordinated cateringfor annual staff development forum.Located and attached appropriate files to incoming correspondence requiring replies.Frequently used word processing, spreadsheet, database and presentation software.Oversaw inventory and office supply purchases.Processed accounts receivable and accounts payable.Reduced overhead by taking on more responsibility with creative and administrative projects.Planned and executed all aspects of office headquarter move.Managed executive calendar and coordinated weekly project team meetings.

Planned and coordinated logistics and materials for board meetings, committee meetings and staffevents.Ordered and distributed office supplies while adhering to a fixed office budget.Coordinated domestic and international travel arrangements, including booking airfare, hotel andtransportation.Managed office supplies, vendors, organization and upkeep.Directed guests and routed deliveries and courier services.Answered and managed incoming and outgoing calls while recording accurate messages.Opened and properly distributed incoming mail.Greeted numerous visitors, including VIPs, vendors and interview candidates.Helped distribute employee notices and mail around the office.Maintained a clean reception area, including lounge and associated areas.Organized all new hire, security and temporary paperwork.Assisted with event planning, including associated travel and logistical arrangements.Completed data entry, tracked resumes and maintained the applicant tracking system.Assisted senior recruiting staff with career fairs and recruiting events.Screened all visitors and directed them to the correct employee or office.Obtained signatures for financial documents and internal and external invoices.Coordinated, scheduled and arranged meeting and travel calendars, including business and socialevents.

Answered an average of 80 to 90 calls per day by addressing customer inquiries, solving problems and providing new product information.Provided an elevated customer experience to generate a loyal clientèle.Recommended, selected and helped locate and obtain out-of-stock product based on customerrequests.Answered product questions with up-to-date knowledge of sales and store promotions.Developed reputation as an efficient service provider with high levels of accuracy.Scored in top 10% of employees in successful resolution of issuesInvestigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathyand resolving problems on the spot.Managed wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.Directed calls to appropriate individuals and departments.