Brenda Fields

Brenda Fields Email and Phone Number

Enthusastic leader in building highly skilled teams to deliver exceptional service. @ Coastal Business Supplies, Inc.
st. louis, missouri, united states
Brenda Fields's Location
St Louis, Missouri, United States, United States
Brenda Fields's Contact Details

Brenda Fields personal email

n/a
About Brenda Fields

Promotes a spirit of enthusiasm in personnel enhancing productivity, fostering the attitude of continuous improvement to address ever changing client needs and meet strategically targeted goals.

Brenda Fields's Current Company Details
Coastal Business Supplies, Inc.

Coastal Business Supplies, Inc.

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Enthusastic leader in building highly skilled teams to deliver exceptional service.
st. louis, missouri, united states
Website:
coastalbusiness.com
Employees:
29
Brenda Fields Work Experience Details
  • Coastal Business Supplies, Inc.
    Customer Service Manager
    Coastal Business Supplies, Inc. Nov 2017 - Present
    Greater St. Louis Area
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  • Smarty Had A Party!
    Customer Care Manager
    Smarty Had A Party! Aug 2015 - Jul 2017
    Greater St. Louis Area
     Hired, trained and developed e-commerce call center and customer service employees Call monitored and coached team members to build and improve customer service and sales skills Developed process and procedures to improve call center performance metrics Managed team schedules based on call volume Addressed customer feedback, social media, complaints and all escalated calls to a successful resolution Investigated service failures and implemented process improvements to… Show more  Hired, trained and developed e-commerce call center and customer service employees Call monitored and coached team members to build and improve customer service and sales skills Developed process and procedures to improve call center performance metrics Managed team schedules based on call volume Addressed customer feedback, social media, complaints and all escalated calls to a successful resolution Investigated service failures and implemented process improvements to ensure a higher quality of service Maintained open communication with all divisions within the organization to support common goals Show less
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  • Woodard Cleaning And Restoration
    Customer Service Manager
    Woodard Cleaning And Restoration Jul 1997 - May 2015
    Greater St. Louis Area
     24/7 accessibility to address customer needs Built a high quality, motivated customer service and inside sales team  Recruited and hired experienced and dedicated staff Trained, coached and monitored performance utilizing well defined metrics including call center phone reporting and call monitoring Identified service related failures and addressed to improve service quality  Built superior customer relationships with a proven ability to diffuse angry customers and… Show more  24/7 accessibility to address customer needs Built a high quality, motivated customer service and inside sales team  Recruited and hired experienced and dedicated staff Trained, coached and monitored performance utilizing well defined metrics including call center phone reporting and call monitoring Identified service related failures and addressed to improve service quality  Built superior customer relationships with a proven ability to diffuse angry customers and accurately access customer needs Resolved customer issues from intake to resolution  Orchestrated the implementation of a centralized dispatching center resulting in improved delivery of services and the allocation of manpower Show less
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Brenda Fields Skills

Customer Service Customer Satisfaction Team Building Operations Management Account Management Sales Budgets Contract Negotiation Process Scheduler New Business Development Microsoft Office Marketing Communications Management Sales Management Team Leadership Strategic Planning Restoration

Brenda Fields Education Details

Frequently Asked Questions about Brenda Fields

What company does Brenda Fields work for?

Brenda Fields works for Coastal Business Supplies, Inc.

What is Brenda Fields's role at the current company?

Brenda Fields's current role is Enthusastic leader in building highly skilled teams to deliver exceptional service..

What is Brenda Fields's email address?

Brenda Fields's email address is bf****@****ing.com

What is Brenda Fields's direct phone number?

Brenda Fields's direct phone number is +131491*****

What schools did Brenda Fields attend?

Brenda Fields attended University Of Missouri-Columbia.

What are some of Brenda Fields's interests?

Brenda Fields has interest in Children.

What skills is Brenda Fields known for?

Brenda Fields has skills like Customer Service, Customer Satisfaction, Team Building, Operations Management, Account Management, Sales, Budgets, Contract Negotiation, Process Scheduler, New Business Development, Microsoft Office, Marketing Communications.

Who are Brenda Fields's colleagues?

Brenda Fields's colleagues are Michelle Flores, Russell Whisenhunt, Sheelu Bisht, Ted Lawson, Tim Allen, Kimberly Turner, Melanie Smith.

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