Brenda Shields Email and Phone Number

Statewide travel program, contract management, and other duties as assigned.

Created internal and external written communication, calendar management for Department VP, updated department organizational chart, and produced financial and statistical reports utilizing pivot tables and formulas with Microsoft Office Word, Excel, PowerPoint, and Outlook). Performed data collection and preparation for purchase order requisitions for distribution to external customers. Developed Excel reports to monitor funds, track data, and resolve customer conflicts/questions. Worked closely with management to review and evaluate appropriate action/next steps on projects. Planned, researched (e.g., internet, internal customer) coordinated, and developed content for department internal and external meetings and events. Managed distribution and provisioning requests for department mobile devices per the policy. Initiated onboarding requests for new employee account setup (email account, laptop order, access to programs). Researched analyzed and evaluated travel findings to ensure the best option was selected. Via email communication, submitted this information to staff employees and/or management for approval. Researched and arranged group travel for training and quarterly manager meetings. Developed an Excel tracker that detailed onboarding information and timelines when actions were completed via Excel, which lead to simplified progress reporting.

Functions included managing an extensive fleet of vehicles and generators, processing invoices using the PeopleSoft application, and coordinating Field Operations with internal departments (i.e., power outages, access badges, etc.). Duties also included test handset administration (order, provisioning, and assignment). Facilitated distribution of Traccess keys and devices to employees and vendors. Provided customer service to internal and external vendors and employees. Managed updates to over 1800 Northern California site maps using Microsoft Excel. Provided general administrative support to Northern California Field Operations Department.

Provided administrative support to Legal Department, Director of Strategy & Planning, and other strategic planning personnel. Processed and maintained insurance personal injury claims and assisted in the creation and distribution of monthly business reports using advanced Excel features. Managed all incoming invoices for both the Legal and Strategy & Planning departments. Maintained contracts database and contracts signature spreadsheet.

Provided executive-level administrative support to Director of Training and other training professionals. Created and maintained monthly training calendars, organized regional team meetings and handled departmental communications. Compiled expense reports reconciled monthly corporate credit cards and maintained calendar for the Director of Training and all other training professionals. Managed class enrollments, catering arrangements, and material ordering for training courses throughout the West Region. Assisted regularly in decision-making on program offerings and departmental processes. Maintained training records and provided ongoing reports. Managed vendor relations. Performed front desk duties such as answer multiline phone system, greet and direct visitors and general office support as needed.