Brenda Shields Email and Phone Number

Salesforce.com Business Analysis, Requirements gathering, Development, Integration and Deployment.

Sr. Support Engineer 2011 – presentMaintain and support multiple instances of Salesforce.com, through configure changes to objects, profiles, fields, page layouts, manage system security and create/modify workflow business rules and approval processes. Provide Level 2 and Level 3 support, through analysis and supply details and/or options for solutions to BUs for implementation.- Provided coding solutions for Level 3 issues.- Helped establish DreamFactory as the primary deployment tool for multiple BUs.- Applied security updates to add Login IP ranges to all major Salesforce production orgs – including most full sandboxes.- Provided input and development resources for design and implementation of TRDS Deployment application.Sr. Software Engineer 2009 – 2011Develop, maintain and support Salesforce.com for Tax and Accounting organization. Provide development updates through apex and visual force changes. Provide level 2 and Level 3 support and implement solutions as needed. Deploy changes to lower orgs and maintain deployment process documentation and spreadsheets. Support production deployments for resolution of errors as needed. Prepare lower orgs for use after system Refreshes. Research and support “Critical Updates” and SFDC Releases as needed. Produced SRS documentation for major changes and enhancements. - Implemented IDQ (company standard address cleanse software) for TRTA-WSS, using Apex and visual force (including web services). Wrote documentation to help/support other orgs in the same implementation.- Implemented Tier-2 pricing for TRTA-WSS via custom coding in Apex and visual force.- Developed the International Order form for TRTA-WSS via custom coding in Apex and visual force.